Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Medellin

Alamo,TX

Summary

Bilingual customer service representative with strong communication and problem-solving skills. Proven ability to enhance customer experiences in English and Spanish through attentive support and detail-oriented service.

Overview

2
2
Languages
2
2
years of professional experience

Work History

Bilingual Customer Service Representative

Spectrum
McAllen, Texas
07.2024 - 01.2026
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Engaged customers in conversations to identify needs, resolve issues, and provide tailored product information.
  • Provided product information and troubleshooting support to enhance customer experience.
  • Maintained positive demeanor while effectively addressing diverse customer needs and concerns, enhancing overall satisfaction.
  • Demonstrated patience in resolving customer issues during high-stress interactions. and understanding when dealing with difficult situations.

Education

High School Diploma -

PSJA MEMORIAL
Alamo, TX
05-2013

Skills

  • Bilingual communication
  • Customer service
  • Customer engagement
  • Technical support
  • Technical support
  • Technical troubleshooting
  • Customer relationship management
  • Conflict resolution
  • Technical support

Languages

English
Professional
Spanish
Professional

Timeline

Bilingual Customer Service Representative

Spectrum
07.2024 - 01.2026

High School Diploma -

PSJA MEMORIAL
Yesenia Medellin