Yesenia Melendez

Oklahoma City

Summary

Detail-oriented office clerk with strong skills in data entry, customer service, and document management. Proven ability to streamline office operations and enhance organizational effectiveness.

Overview

years of professional experience

Work History

Office Clerk

Oklahoma City Public Schools

Oklahoma City, OK

07.2023 - 05.2026

Managed daily office operations, ensuring efficient workflow and communication among staff.
Processed student records and maintained accurate databases for administrative efficiency.
Coordinated scheduling and logistics for school events, enhancing organizational effectiveness.
Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Provided exceptional customer service to students, parents, and staff, fostering positive relationships.
Developed filing systems that improved document retrieval times and ensured data integrity.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
Reviewed files, records and other documents to obtain information to respond to requests.
Coordinated and scheduled meetings and appointments.

Retail Sales Associate

Sam's Club

Oklahoma City, OK

12.2017 - 05.2020

Streamlined communication between departments to enhance workflow and operational efficiency within the store.
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Engaged with customers on sales floor, offering assistance and improving shopping experience.
Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
Implemented best practices for visual merchandising, improving store presentation and appeal.

Education

State Administrative Professional - Administrative Office Assistant

Francis Tuttle Technology Center