Yesenia Mena
Manteca,CA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Doctors Hospital
Modesto, CA
06.2023 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Ensured accuracy of all data entered into computer system.
Unit Secretary
San Joaquin County Hospital
French Camp, CA
02.2014 - Current
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Prepared documents for signature by physicians or other authorized personnel.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
Education
Associate of Applied Science - Criminal Justice/Buisness
Heald College
Stockton, CA10-2014
Skills
- Problem-Solving
- Patient Education
- Training Coordination
- Customer Service
- Communication
- Multi Tasker
- Fast Learner
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Access Representative
Doctors Hospital
06.2023 - Current
Unit Secretary
San Joaquin County Hospital
02.2014 - Current
Associate of Applied Science - Criminal Justice/Buisness
Heald College
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