YESENIA MENDOZA
New York,NY
Summary
to obtain employment with a company that offers a positive atmosphere to learn and implement new skills.
Overview
3
3
years of professional experience
Work History
Patient Care Navigator
Samaritan Daytop Village
New York, NY
08.2021 - 09.2022
- Scheduled patient appointments and specific treatments
- Educated and counseled patients and caregivers on medication usage, disease management and diagnoses
- Engaged patients, healthcare providers, employers, and approved parties in determination of functional abilities
- Provided emergency room analysis for triage, admission or discharge
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients
- Identified patient needs and desires and communicated to healthcare professionals
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum
- Contacted patients to provide appointment reminders
- Confirmed patients received necessary support services such as medical care, housing and public benefits
- Developed appropriate community resources such as mental health services, substance abuse, treatment and housing.
Care Manager
Samaritan Daytop Village
New York, NY
09.2022 - 10.2023
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Transitioned clients to different providers based on progress or needs.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
Case Planner
Children’s Aid
New York, NY
10.2023 - Current
- Assessed client needs, identified resources, and developed strategies to achieve desired outcomes.
- Provided crisis intervention services when needed to ensure the safety of clients.
- Conducted home visits and provided support services to families in need of assistance.
- Maintained detailed records of client progress and data entry into agency database systems.
- Assisted clients in accessing medical care, mental health counseling, educational opportunities, employment training programs, housing placement services.
- Engaged family members in order to strengthen family dynamics and foster healthy communication between all parties involved.
- Identified appropriate community resources and provided referrals for services.
Education
Bachelor of Arts - Psychology
Hunter College of The City University of New York
05.2021
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
12.2018
Skills
- Treatment plans knowledge
- Multitasking
- Verbal/written communication
- Work ethnic
- training staff
- Clinical Documentation
- Patient Education
- Discharge Planning
- Critical Thinking
- Client Engagement
Timeline
Case Planner
Children’s Aid
10.2023 - Current
Care Manager
Samaritan Daytop Village
09.2022 - 10.2023
Patient Care Navigator
Samaritan Daytop Village
08.2021 - 09.2022
Bachelor of Arts - Psychology
Hunter College of The City University of New York
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
Similar Profiles
GARY BURCHGARY BURCH
Residential Worker at Samaritan Daytop VillageResidential Worker at Samaritan Daytop Village
James SyphrettJames Syphrett
Case Manager at Samaritan Daytop VillageCase Manager at Samaritan Daytop Village
Danessa BrewingtonDanessa Brewington
Entitlement Specialist at Samaritan Daytop VillageEntitlement Specialist at Samaritan Daytop Village
SHAR’EA TRAYLORSHAR’EA TRAYLOR
Case Manager at Samaritan Daytop VillageCase Manager at Samaritan Daytop Village
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project