Yesenia Mesta
El Reno,OK
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
11
11
years of professional experience
Work History
Universal Banker
Bank Of The Panhandle
08.2022 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Electronic Games Attendant
Golden Mesa Casino
01.2019 - 01.2022
- Processing jackpots and filing 1099’s
- Troubleshooting of machines
- Handling of large amount and quantities of money
- Reported concerns, broken machines and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
Shift Manager
Braums
01.2018 - 01.2019
- Day to day cash handling
- Customer service
- Helping out in areas needing help when short handed
- Closing and opening of business as needed
- Trained and mentored new employees to maximize team performance.
Retail Cashier
La Diva Boutique
01.2013 - 01.2018
- Day to day handling of cash and knowledge of POS system
- Yesenia Mesta
- Experience
- Education
Education
Associate of Science - Biology
Oklahoma Panhandle State University
Goodwell, OKSkills
- Currency Exchange
- Supervising Tellers
- Developing Customer Relationships
- Consumer Banking
- Change Orders
- Account Updating
- Safe Deposit Box Oversight
- Small Business Operations
Timeline
Universal Banker
Bank Of The Panhandle
08.2022 - Current
Electronic Games Attendant
Golden Mesa Casino
01.2019 - 01.2022
Shift Manager
Braums
01.2018 - 01.2019
Retail Cashier
La Diva Boutique
01.2013 - 01.2018
Associate of Science - Biology
Oklahoma Panhandle State University
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