Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yesenia Ornelas

Cicero,IL

Summary

Hardworking waitress with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. I always get many compliments from customers about great service. Used to work under pressure with up to 11 tables. Started as a host/barrista worked and worked my way up to being a server, now I've been a ser for over 2 years. Can run small and big trays. At yolk is very important to pre buss tables. At my restaurant I train all new host and server employees. I teach them menu items and everything about the menu since they get a quiz everyday of training.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

La Josie
Chicago, IL
07.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Stayed informed about daily specials, new menu items, promotions.
  • Can use Toast

Lead Server Trainer

Yolk.
Chicago, Illinois
11.2021 - 07.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Train new employees for host and server positions

  • Developed evaluation forms to measure employees' understanding of the material presented during training sessions.

Cook

Americas Dog and Burger
Cicero, IL
05.2018 - 09.2021
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Grilled and deep fried various foods from meats to potatoes.

Education

High School Diploma -

Morton East High School
Cicero, IL
05-2020

Skills

  • Food running
  • Guest Engagement
  • Table Bussing
  • Safe food handling
  • Menu Memorization
  • Dining customer service
  • Special dietary requirements
  • High-volume dining

Certification

  • Food Handler
  • ServSafe MAnager Certefication
  • Food Allergens
  • Bassset

Timeline

Server

La Josie
07.2024 - Current

Lead Server Trainer

Yolk.
11.2021 - 07.2024

Cook

Americas Dog and Burger
05.2018 - 09.2021

High School Diploma -

Morton East High School

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Yesenia Ornelas