Yesenia Ponce
Lemoore,CA
Summary
Detail-oriented team trainer with a strong background in warehouse operations and employee development. Skilled in training new staff, improving adherence to safety protocols, and fostering team collaboration to achieve high-quality outcomes. I am open and willing to learn any and all skills available to me. Quick learner eager to work and be of service.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Amazon
Fontana, CA
09.2019 - 02.2024
- Maintained accurate inventory records using Amazon's inventory management systems.
- Collaborated with team members to streamline order picking and packing processes.
- Trained new employees on warehouse protocols and operational best practices.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Team Trainer
Taco Bell
Victorville, CA
06.2015 - 08.2018
- Developed and delivered comprehensive training programs for new team members to enhance operational efficiency.
- Facilitated ongoing training sessions to ensure adherence to company standards and procedures.
- Streamlined onboarding processes, reducing training time while maintaining quality of instruction.
- Monitored team performance metrics, offering insights for continuous improvement in service delivery.
- Collaborated with management to identify skills gaps and implement targeted training initiatives.
- Assisted in creating training materials that align with brand values and operational goals.
- Trained other employees in customer service, food safety, and performance requirements.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members correct procedures for all areas of operations.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
Noon Duty Supervisor
Irwin Academy School of Performing Arts
Victorville, CA
08.2014 - 02.2018
- Supervised student activities during lunch, ensuring safety and adherence to school policies.
- Coordinated playground usage, promoting positive interactions and conflict resolution among students.
- Monitored student behavior, providing guidance and support to foster a respectful environment.
- Implemented safety protocols, enhancing overall well-being of students during outdoor playtime.
- Assisted teachers in managing transitions between activities, improving efficiency and organization.
- Trained new staff on supervision techniques and best practices for student engagement.
- Conducted regular observations to assess student interactions, adjusting approaches for improved outcomes.
- Established strong relationships with students, parents, and staff by maintaining open lines of communication regarding noon duty responsibilities.
- Assisted in the organization of special events such as field trips, assemblies, and sports days for smooth execution.
After-School Program Leader
Think Together, Inc
Victorville, CA
09.2015 - 06.2016
- Developed engaging educational activities to enhance student learning and retention.
- Collaborated with staff to implement behavior management strategies, fostering a positive environment.
- Coordinated schedules and logistics for after-school programs, ensuring smooth operations.
- Mentored junior leaders in program delivery and student engagement techniques.
- Streamlined communication processes with parents regarding student progress and program updates.
- Led training sessions for new staff on program policies and best practices in child development.
- Assessed program effectiveness through feedback collection, identifying areas for improvement.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
Education
High School Diploma -
Options For Youth
Victorville, CA11-2014
Skills
- Problem-solving
- Basic mathematics
- Safety protocols
- Assembly and production
- Quality control
- Safety training
- Deadline adherence
- Verbal and written communication
- Critical thinking
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Packaging and labeling
Languages
Spanish
Professional Working
Timeline
Warehouse Worker
Amazon
09.2019 - 02.2024
After-School Program Leader
Think Together, Inc
09.2015 - 06.2016
Team Trainer
Taco Bell
06.2015 - 08.2018
Noon Duty Supervisor
Irwin Academy School of Performing Arts
08.2014 - 02.2018
High School Diploma -
Options For Youth