Yesenia Quinones
Jersey City
Summary
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
JAG-ONE Physical Therapy
Jersey City
08.2024 - Current
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Assisted with scheduling follow-up appointments according to provider availability.
- Evaluated, documented and organized referrals for clients.
- Verified patient eligibility, benefits, and pre-certifications by contacting insurance carriers.
Patient Access Representative
Jersey City Medical Center
Jersey City
07.2022 - 10.2023
- Updated patient accounts with insurance verification information to ensure accurate billing.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Collected co-pays and other payments from patients at time of service.
- Guided patients through the completion of consent and other required medical forms.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Maintained accurate records of all bed assignments, transfers, cancellations, and waitlist information.
- Assisted in the coordination of bed availability to ensure efficient patient flow throughout the hospital.
Patient Registrar
Palisades Medical Center
North Bergen
11.2021 - 04.2022
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Maintained accurate records of all bed assignments, transfers, cancellations, and waitlist information.
- Researched potential solutions for addressing challenges associated with bed utilization.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Served as a liaison between departments by providing guidance on proper utilization of beds and resources.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06-2021
Skills
- Epic
- Patient registration
- Spanish Fluency
- Collaboration
- Calm under pressure
- Customer service
Timeline
Patient Access Representative
JAG-ONE Physical Therapy
08.2024 - Current
Patient Access Representative
Jersey City Medical Center
07.2022 - 10.2023
Patient Registrar
Palisades Medical Center
11.2021 - 04.2022
High School Diploma -
Bayonne High School
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