Yesenia Rivas Harry
Sandy,UT
Summary
Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TEKsystems
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completed customer applications and updated records to reflect current information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Set up customer payment plans to cover annual policies and renewals.
- Communicated effectively with staff members of operations, finance and clinical departments.
Collection Specialist
Express Recovery
07.2022 - 09.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Collected on delinquent accounts to reduce overdue balances.
- Developed and documented collection procedures and policies to comply with government regulations.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Gate Agent
Frontier Airlines
05.2018 - 07.2020
- Tagged and transferred baggage from scales to designated conveyor belt.
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Disbursed and recorded appropriate gate passes.
- Communicated with site personnel by relaying information via radio calls.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ06-2026
High School Diploma -
Renaissance High School For Musical Theater & The
Bronx, NY06-2014
Skills
- Complaint resolution
- Proficiency in Microsoft Office Suite
- Business development
- Retail sales customer service
- Salesforce
- Multi-task management
- Fast learner
- Active listening
- HIPAA and internal policy
Timeline
Customer Service Representative
TEKsystems
09.2024 - Current
Collection Specialist
Express Recovery
07.2022 - 09.2024
Gate Agent
Frontier Airlines
05.2018 - 07.2020
Bachelor of Science -
University of Phoenix
High School Diploma -
Renaissance High School For Musical Theater & The
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