Yesenia Rodriguez
Wawa
Richmond,VA
1
Certification
8
years of professional experience
Customer Service Professional experienced in complaint resolution and order accuracy, enhancing guest satisfaction and operational efficiency through expertise in POS systems and food safety. Tech-savvy innovator identified opportunities for technological enhancements and implemented effective solutions, driving productivity in fast-paced environments. Problem-solver contributed to team success with strong communication skills and a dedication to achieving organizational objectives.
Work History
Take-Out Specialist
7 Months- Processed take-out orders accurately using POS systems and maintained smooth pickup flow.
- Confirmed order details with kitchen staff to ensure correct items and special requests.
- Packaged meals securely for curbside and carryout service, preserving food quality during handoff.
- Greeted guests promptly and provided efficient pickup support during busy service periods.
Customer Service Associate
4 Years 11 Months- Delivered friendly customer service while resolving questions, concerns, and checkout needs efficiently.
- Processed cash, card, and mobile payments accurately using POS systems.
- Prepared made-to-order food and beverages while following sanitation and food safety standards.
- Maintained stocked, organized sales floor and ensured product availability for customers.
- Monitored store cleanliness, restocked supplies, and supported safe daily operations.
- Assisted teammates during peak periods to sustain fast, consistent service flow.
- Trained new associates on register procedures, customer interaction, and store policies.
- Identified service issues and improved workflow through consistent communication and attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Customer Service Supervisor
1 Year 10 Months- Supervised front-end service, ensuring prompt guest assistance and smooth checkout operations.
- Trained associates on POS procedures, cash handling, and service standards.
- Resolved customer concerns quickly, preserving satisfaction and store reputation.
- Monitored daily operations, prioritizing cleanliness, safety, and product availability.
- Coordinated team coverage to maintain efficient service during busy periods.
- Reviewed register activity and corrected discrepancies to protect cash accuracy.
- Reinforced food safety and sanitation practices across store areas.
- Supported merchandising and inventory replenishment to maintain organized, stocked displays.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Team Member
7 Months- Prepared menu items following food safety, quality, and portioning standards.
- Operated fryers, grills, and register to support steady service flow.
- Assembled customer orders accurately for delivery, dine-in, and takeout.
- Maintained clean work areas, sanitized equipment, and followed sanitation procedures.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
1 Year 4 Months- Processed cash, debit, and credit transactions accurately at checkout.
- Assisted customers with returns, exchanges, and receipt inquiries.
- Balanced cash drawer and reconciled register amounts with accuracy.
- Resolved payment discrepancies and returned items while following store policies and service standards.
- Assisted customers with product questions, pricing concerns, and checkout issues in fast-paced service environment.
- Restocked front-end supplies and organized merchandise to keep checkout lanes ready for customers.
- Processed layaway transactions accurately, updating payment records and customer account details.
- Organized layaway items to maintain proper storage, labeling, and easy retrieval.
- Stocked shelves, endcaps, and displays according to planograms and store standards.
- Used handheld scanners to verify item locations and update stock counts.
Team Leader
1 Year 4 Months- Supervised frontline staff during peak guest periods to maintain smooth park operations.
- Coordinated opening and closing procedures, verifying attractions, registers, and guest areas were ready.
- Trained new team members on safety policies, customer service standards, and incident response.
- Monitored attraction activity to enforce rules and support safe guest participation.
- Inspected equipment and play areas for hazards, reporting issues to management promptly.
Education
High School Diploma
Skills
Excellent customer service
Patience and empathy
Food safety
Food preparation
Phone etiquette
Cleanliness standards
Complaint resolution
Order accuracy
POS system proficiency
Online order management
Quick learner
Flexibility
Detail-oriented
Teamwork
Time management
Problem-solving abilities
Multitasking Abilities
Decision-making
Certification
Serv safe
Timeline
Take-Out Specialist
Outback Steakhouse
04.2026 - CurrentRead More
Customer Service Supervisor
Wawa
12.2024 - 10.2026Read More
Customer Service Associate
Wawa
12.2021 - CurrentRead More
Team Member
Skrimp Shack
08.2021 - 03.2022Read More
Cashier
Walmart
04.2020 - 08.2021Read More
Team Leader
Launch Trampoline Park
11.2018 - 03.2020Read More
Clover Hill High School
High School Diploma
Read More