Yesenia Salas
Miami,FL
Summary
Forward thinking professional offering 11 years of working in the hospitality business. Skilled in POS operation and service prioritization, demonstrated through surpassing sales targets and maintaining high customer satisfaction ratings in busy dining settings . I exhibit a strong work ethic and professional demeanor, significantly contributing to team success and efficiency.
I am Versatile, reliable, Upbeat, Joyful making work and service to the guest an enjoyable environment.
Overview
8
8
years of professional experience
Work History
Server
Bjs Restaurants Inc
Miami, FL
12.2020 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Managed inventory of dining supplies to prevent shortages during service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Flanigans
Miami, FL
12.2018 - 12.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Millers Ale House
Miami, FL
11.2016 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma - High School
Miami South Ridge Senior High
Miami,Fl 06.2013
Skills
- Strong Work Ethic
- Memory retention
- Sales expertise
- Service prioritization
- Positive and professional
- POS operation
Languages
Spanish
Native or Bilingual
Timeline
Server
Bjs Restaurants Inc
12.2020 - Current
Server
Flanigans
12.2018 - 12.2020
Server
Millers Ale House
11.2016 - 12.2018
High School Diploma - High School
Miami South Ridge Senior High