YESENIA SANDOVAL
Imperial Beach,CA
Summary
Flexible and excels in a fast paced environment, works well independently or with others as a team. Knowledgeable dispatcher with several years of experience. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
10
10
years of professional experience
Work History
Dispatcher
Cooperative Dispatch, 1800 Appliance
San Diego, CA
04.2015 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated drivers &/or customers of delays and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
Pizza Maker/Prep/Counter Server
Pizzeria Luigis
Imperial Beach, CA
09.2020 - 03.2025
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Monitored quality of all products served to customers.
- Ensured compliance with health and safety regulations in the kitchen area.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Operated the pizza oven, ensuring pizzas were cooked to order.
Server
Ib Forum Sports Bar & Grill
Imperial Beach, CA
04.2023 - 01.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction, answered questions, and made recommendations. Responding to requests.
- Assisted in training new servers.
- Met upsell goals consistently for food, drinks, and special menu items.
- Accurately recorded orders on cash register and point-of-sale system.
Education
High School Diploma -
Junipero Serra High
San Diego, CA06-2013
Skills
- Dispatch Coordination
- Critical thinking
- Attention to detail
- Team building
- Fast learner
Timeline
Server
Ib Forum Sports Bar & Grill
04.2023 - 01.2024
Pizza Maker/Prep/Counter Server
Pizzeria Luigis
09.2020 - 03.2025
Dispatcher
Cooperative Dispatch, 1800 Appliance
04.2015 - Current
High School Diploma -
Junipero Serra High
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