Yesenia Sermeno
Houston,TX
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Assistant Manager
TN enterprises
Houston
01.2018 - 04.2019
- Conducted regular performance
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Developed and implemented a system for tracking rental payments and late fees.
- Coordinated maintenance, repairs, and upgrades of rental units as necessary.
- Handled tenant complaints and inquiries in a timely manner.
- Negotiated leases with prospective tenants and collected security deposits.
- Processed applications from potential renters to verify income, credit history, and references.
- Monitored tenant occupancy levels to ensure that all rental units were occupied when possible.
- Ensured that all legal requirements regarding rentals were met by both landlords and tenants.
- Maintained records of rent collection, lease agreements, repair requests. in an organized database system.
- Performed background checks on potential tenants prior to approving rental applications.
- Provided customer service support to tenants via phone or email regarding their rental concerns or issues.
- Resolved disputes between landlords and tenants in a professional manner according to applicable laws or regulations.
- Updated existing policies related to rentals including pet restrictions, parking rules, noise limits.
- Answered telephones to assist customers and resolve issues.
Associate
Mens warehouse
Houston, Texas
05.2016 - 08.2016
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Verified quantity of product also put sku numbers on merchandise
- Conducted inventory checks to ensure accuracy of shelf stock.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier
G By Guess
Houston
09.2013 - 09.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Lamar High School
Houston, TX05-1999
Skills
- Sales monitoring
- Task Delegation
- Product and service knowledge
- Customer Relations
- Money Handling
- Compliance understanding
- Retail Operations
- Team motivation
- Customer Service
- Returns and exchanges
- Fluent in [Language]
- Stocking and Receiving
- Customer Assistance
- Store Opening and Closing
- Fitting room maintenance
- Teamwork and Collaboration
- Retail Sales
- Stock replenishment
- Merchandise Display
- Fashion sense
- Inventory Management
- Reliability
- Damaged goods returns
Timeline
Assistant Manager
TN enterprises
01.2018 - 04.2019
Associate
Mens warehouse
05.2016 - 08.2016
Cashier
G By Guess
09.2013 - 09.2015
High School Diploma -
Lamar High School