YESENIA CRUZ MARCELO
Charlotte,NC
Summary
Bilingual professional fluent in English and Spanish, with strong communication skills and a commitment to personal growth. Highly organized, detailed- oriented and thrives in a fast-paced intense environment. Exceeded customer satisfaction by finding creative solutions.
Overview
10
10
years of professional experience
Work History
Receptionist
Sharon Lakes Medical Associates
Charlotte, NC
08.2025 - Current
- Managed patient check-in and scheduling, ensuring seamless front desk operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Verify insurance, confirm appointments
- Receive copay
Painter
Sánchez brothers
Charlotte, NC
06.2021 - 08.2023
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Filled cracks, holes or joints using caulking guns or putty knives.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
Fulfillment Associate
Amazon.com
Charlotte, NC
10.2020 - 05.2021
- We would scan the boxes and sort the items to bin, so we could send it over to packaging department.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Cashier
Burger King
Charlotte, NC
07.2016 - 04.2020
- Greeting customers, taking orders, processing card payments/ cash payments, and maintaining a clean dining area.
- Restock my work area
Hostess
Burtons Grill & Bar
Charlotte, NC
08.2018 - 02.2019
- Hostess
- Pack the to go orders
- Answered phones promptly to record and confirm reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers upon their arrival and provided them with a warm welcome.
Education
High school diploma - undefined
Myers Park High School
Charlotte, NC06.2018
Skills
- Customer service
- Host/Hostess
- Receptionist
- Commercial Construction
- Cash handling
- Store cleanliness maintenance
- Scheduling
- Customer satisfaction measurement
- Information security
- Payment processing
- Call center experience
- Multitasking and organization
Languages
Bilingual
English
Spanish
Personal Information
Work Permit: Authorized to work in the US for any employer
CUST
- Sharonlakes medical associastes
- Receptionist
Timeline
Receptionist
Sharon Lakes Medical Associates
08.2025 - Current
Painter
Sánchez brothers
06.2021 - 08.2023
Fulfillment Associate
Amazon.com
10.2020 - 05.2021
Hostess
Burtons Grill & Bar
08.2018 - 02.2019
Cashier
Burger King
07.2016 - 04.2020
High school diploma - undefined
Myers Park High School