Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
Yesenia Martín Maldonado

Yesenia Martín Maldonado

Polk City

Summary

Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Account Receivable Specialist

Medicor Healthcare
Tampa
09.2017 - 10.2018
  • Knowledge of CPT/HCPCS codes and ICD-9=ICD-10 codes.
  • Executed effective debt recovery strategies to enhance the collection of outstanding amounts.
  • Facilitated payment reconciliation processes to ensure the accuracy and completeness of financial records.
  • Intake Coordination.
  • Data Entry.

Park Operations Host

Bush Gardens / SeaWorld Parks & Entertainment
Tampa
01.2018 - 06.2018

Delivered exceptional guest services by addressing inquiries, and resolving issues promptly and professionally.

Maintained park facilities and landscapes to ensure a safe and welcoming environment for visitors.

Engaged visitors through informative tours and interactive experiences, enhancing their overall enjoyment and understanding of the park.

Administrative Assistant

Atlas Roofing Contractors, Inc.
Toa Baja
03.2005 - 05.2014
  • Coordinate the working groups to visit the projects.
  • Coordinate the meeting's agenda, supervisors.
  • Data Entry
  • Accounts Receivable.
  • Billing
  • Records

Official Mortgage Loan Closing Agent

Closing Agent PRC
Hato Rey
03.2005 - 03.2007
  • Gather the necessary legal documents to process the loan.
  • Document Analysis.
  • Coordinate appointments with customers, and make the mortgage loan closing.
  • States' monthly mortgage closings.

Official Mortgage Loan Closing Agent

Popular Mortgage Inc.
Guaynabo
11.1999 - 03.2005
  • Prepared essential documents to facilitate smooth real estate transactions and ensure compliance with regulatory standards.
  • Conducted closings efficiently, ensuring all parties received accurate information and necessary documentation.
  • Coordinated all transaction-related activities to ensure timely progress and resolution of any issues.
  • Communicated effectively with clients to provide updates, address concerns, and maintain strong relationships.
  • Estimated fees accurately to inform clients of potential costs and enhance transparency during transactions.
  • Performed title searches diligently to verify property ownership and identify any liens or encumbrances.

Education

Accounting

José Montañez Genaro, Institute of Technology
Manati, P.R.
05-1999

Skills

  • Microsoft Word
  • Microsoft Excel
  • PowerPoint
  • Internet
  • Data entry and management
  • Accounts receivable
  • Data entry
  • CPT/HCPCS coding
  • Document analysis
  • Problem solving
  • Invoicing proficiency
  • Customer service support
  • Bill processing

Certification

  • Valuation Workshop
  • Insurance Workshop
  • Regulations Workshop
  • Workshop Dealing with Difficult Customers
  • Analysis Workshop for closing mortgage documents
  • Workshop Contributions

References

Available upon request.

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Park Operations Host

Bush Gardens / SeaWorld Parks & Entertainment
01.2018 - 06.2018

Account Receivable Specialist

Medicor Healthcare
09.2017 - 10.2018

Administrative Assistant

Atlas Roofing Contractors, Inc.
03.2005 - 05.2014

Official Mortgage Loan Closing Agent

Closing Agent PRC
03.2005 - 03.2007

Official Mortgage Loan Closing Agent

Popular Mortgage Inc.
11.1999 - 03.2005

Accounting

José Montañez Genaro, Institute of Technology
Yesenia Martín Maldonado
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