Yesenna Buck
Chico,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Working to take years of experience in building rapport with employees and customers alike and move into a health and fitness career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MANAGER
LOVELY LAYERS CAKERY
Chico, CA
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
MANAGER
WOODSTOCK’S PIZZA
CHICO, CA
06.2020 - 06.2021
- Organize, manage, and coordinate of teams of 20+ employees at a time.
- Purposefully interact with customers to maintain a loyal clientele base.
- Analyze sales to maximize labor hours and keep efficiency yields high.
- Maintain morale of employees through the extreme ends of slow and increased business regardless of staff numbers during COVID.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
BARISTA/SHIFT LEAD
DUTCH BROS
Chico, CA
05.2016 - 07.2020
- Shift lead position that oversees resolving issues, maintaining morale, and always upholding company and customer expectations.
- Maintain a calm demeanor during high-volume periods and special events.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
SECRETARY
CHICO STATE UNIVERSITY
Chico, CA
08.2015 - 06.2016
- Technically skilled administrative assistant valued for multitasking strengths, organizational abilities, and handling possibly chaotic situations.
- Addressed calls campus wide and delegated resources to appropriate places.
- Managed timecards, payroll, finances, and other administrative documents.
Education
Bachelor of Science - Biology
California State University - Chico
Chico, CA05.2019
Associate of Applied Science - Nutrition and Dietetics
Butte College
Oroville, CA05.2020
Associate of Applied Science - Social and Behavioral Science
Butte College
Oroville, CA05.2020
Associate of Applied Science - Public Health Science
Butte College
Oroville, CA05.2020
High School Diploma -
Woodcreek High School
Roseville, CA05.2014
Skills
- Employee Coaching and Motivation
- Progress Monitoring and Goal Attainment
- Communication and Interpersonal Connection
- Lifestyle and Nutrition Guidance
- Customer Loyalty
- Social Perceptiveness
Certification
- CPT - Certified Personal Trainer
- CHWC - Certified Health and Wellness Coach
Timeline
MANAGER
LOVELY LAYERS CAKERY
06.2021 - Current
MANAGER
WOODSTOCK’S PIZZA
06.2020 - 06.2021
BARISTA/SHIFT LEAD
DUTCH BROS
05.2016 - 07.2020
SECRETARY
CHICO STATE UNIVERSITY
08.2015 - 06.2016
Bachelor of Science - Biology
California State University - Chico
Associate of Applied Science - Nutrition and Dietetics
Butte College
Associate of Applied Science - Social and Behavioral Science
Butte College
Associate of Applied Science - Public Health Science
Butte College
High School Diploma -
Woodcreek High School
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