Yesica Arriaga
Villa Park,IL
Summary
Accomplished leader with expertise in team leadership and cash handling, honed as a Cashier Team Lead at Burger King. Enhanced onboarding efficiency by 20% through streamlined training. Adept at coaching and mentoring, fostering a productive work environment. Proven track record in resolving customer issues and optimizing operations for peak performance.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Cashier Team Lead
Burger King
06.2010 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new cashiers on customer service standards and point-of-sale systems.
- Managed cash handling procedures, maintaining accuracy in transactions and register balances.
- Resolved customer complaints effectively, enhancing overall dining experience and satisfaction levels.
- Streamlined training processes, improving onboarding time for new team members by 20%.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Implemented inventory control measures, reducing waste and optimizing stock levels for peak hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cook
Strats Restaurant
02.2015 - 12.2024
- Prepared high-quality dishes in accordance with restaurant standards and recipes.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management, ensuring adequate stock levels of ingredients.
- Collaborated with team members to optimize food preparation efficiency.
- Trained new staff on kitchen procedures and safety protocols.
- Monitored food presentation to ensure consistency and aesthetic appeal.
- Managed daily kitchen operations, ensuring timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Willowbrook High School
Lombard, IL05.1995
Skills
Team leadership
Cash handling
Punctual and reliable
Flexible schedule
Coaching and mentoring
POS systems
Languages
English
Native or Bilingual
Latin
Native or Bilingual
Timeline
Cook
Strats Restaurant
02.2015 - 12.2024
Cashier Team Lead
Burger King
06.2010 - Current
High School Diploma -
Willowbrook High School