Yesica Leiva
Lynbrook,NY
Summary
Dedicated professional with a history of meeting company goals by utilizing consistent and organized practices. Performance-oriented, hardworking, and able to create approaches that boost long-term business success. Skilled in working under pressure and managing teams to meet precise objectives.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
McDonald's
04.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Scheduled 60+ employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted staff engagement in anti-harassment, and cultural diversity programs.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Supervised creation of merchandise displays to catch attention of store customers.
Certified Swing Manager
McDonald's
10.2019 - 04.2023
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Crew Member
McDonald's
05.2017 - 10.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Liberal Arts And Sciences
SUNY Farmingdale
Farmingdale, NYSkills
- Procedural Optimization
- Organizational Structuring
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Food Safety and Sanitation
- Customer Retention
- Personnel Scheduling
Awards
Shift Manager of the Month
- February 2021
- November 2021
- June 2022
Hendel Products Group Rising Star Award
- December 2022
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
McDonald's
04.2023 - Current
Certified Swing Manager
McDonald's
10.2019 - 04.2023
Crew Member
McDonald's
05.2017 - 10.2019
No Degree - Liberal Arts And Sciences
SUNY Farmingdale
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