Yesica Lopez
Rialto,CA
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
17
17
years of professional experience
Work History
Receptionist
Summit Orthodontics
Fontana, CA
10.2011 - Current
- Scheduled evaluations and confirmed appointments, managing a complex calendar.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Conducted financial consultations with patient and set up payment plans.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Completed day-to-day duties accurately and efficiently.
Cashier/General Merchandiser
Stater Brothers
Rialto, CA
03.2008 - 05.2011
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Dental Assistant
UEI College
San Bernardino, CA01-2011
High School Diploma -
A.B. Miller High School
Fontana, CA05-2003
Skills
- Appointment scheduling
- Payment processing
- Customer service
- Financial consultation
- Claim management
- Insurance verification
- Conflict resolution
- Data entry
- Reception management
- Positive and professional
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Receptionist
Summit Orthodontics
10.2011 - Current
Cashier/General Merchandiser
Stater Brothers
03.2008 - 05.2011
Dental Assistant
UEI College
High School Diploma -
A.B. Miller High School