Yesica Perez
Austin,TX
Summary
Energetic and organized individual with knack for streamlining processes and improving workflow efficiency. Possesses foundational knowledge in operations management and data analysis, demonstrating strong abilities in problem-solving and attention to detail. Committed to optimizing team performance and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon SSD
11.2024 - Current
- Assisted in daily operations, ensuring adherence to safety protocols and standards.
- Supported team members by training on operational tasks and tools.
- Executed routine process checks to maintain efficiency and accuracy of workflows.
- Collaborated with cross-functional teams to streamline task completion and improve service delivery.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Assisted coworkers and staff members with special tasks on daily basis.
Outbound Problem Solver
Amazon
- Ensured 0 misses during Prime Big Day Deals, resulting in our site being the number one in the Sub-same Day Delivery network for on-time delivery.
- Successfully trained and mentored associates as well as upper leadership in Outbound Problem Solve and company standard SOP.
- Earned the trust of leaders in multiple shifts by meeting order completion, contributing to the team's ability to consistently meet tight deadlines.
Process Guide
Amazon
10.2023 - 11.2024
- Provided assistance to the Area Manager through communication skills and escalating any issues.
- Drove safety compliance by coaching associates to network protocols/PPE and leading stretches during start of shift meetings.
- Excelled in customer obsession by consistently ranking top five in various process paths, such as Picking, Packing, Counting, and Stowing.
- Insisted in the highest standards by meeting 99.9% accuracy in Cycle Count and was approved by the site network for IRDR.
- Received the role of Learning Ambassador by demonstrating leadership skills and commitment to excellence.
Custodian
Austin Achieve public school
08.2018 - 03.2019
- Completed assigned tasks promptly to maintain workflow efficiency.
- Followed district policies, and complied with state, federal laws, and regulations to uphold legal and ethical standards.
- Demonstrated strong teamwork skills by working closely with the school personnel, supervisor, and co-workers.
Education
High School -
Crockett High School
Austin, TXSkills
- Bilingual
- Effective communication
- Critical thinking and problem solving
- Time management
- Attention to detail
- Power point
- Word
- Process improvement
- Production support
- Costumer service and costumer obsession
- Slack
- Workflow management
- Assignment delegation
- Performance monitoring
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Process Assistant
Amazon SSD
11.2024 - Current
Process Guide
Amazon
10.2023 - 11.2024
Custodian
Austin Achieve public school
08.2018 - 03.2019
Outbound Problem Solver
Amazon
High School -
Crockett High School