Summary
Overview
Work History
Education
Skills
Skillshonors
Timeline
Generic

Yesica Torres

Mesa,Arizona

Summary

Seeking a position where my skills and experience can be fully utilized working for a company where I have growth potential

Overview

9
9
years of professional experience

Work History

Customer Experience Representative

Banner Health
Mesa, Arizona
05.2021 - Current
  • Perform registration and check-in /check-out in a timely manner
  • Verify insurance eligibility benefits, collect co-pay and payments according to insurance plan
  • Answer inbound calls and directing as needed
  • Scheduling and confirming appointments
  • Daily preparation of patient's charts
  • Cross-train new front desk personnel
  • Online reviews for customer satisfaction on Google
  • MVP Plus Recognition

Assistant Manager

Nationwide Vision
Mesa, Arizona
10.2018 - 05.2021
  • Oversee store performance and customer loyalty
  • Exceed daily sales goal in eyewear
  • Interprets prescription and helps patients choose appropriate eyewear, consulting with prescribing physicians as appropriate
  • Responsible for scheduling patients and verifying insurance coverage
  • In charge of ordering store inventory
  • Multiple online reviews for customer satisfaction on Google and Yelp
  • Promoted from a receptionist to assist manager within a year

Crossing Guard/Playing ground aid

Lindbergh Elementary
Mesa, Arizona
08.2018 - 10.2018
  • Direct and escort children across streets, stopping traffic as necessary
  • Monitor traffic flow to locate safe gaps through which children can cross street safely
  • Assist and oversee children's recreational playground activities
  • Supervise students during breakfast/lunch periods

Assembler/Operator

Tech Group
Tempe, Arizona
06.2016 - 02.2018
  • Responsible for assembling small plastic parts by hand and running machinery (epi pen and insulin device)
  • Managed Inventory
  • Trained new employees
  • Quality check of parts for defects

Education

Mesa Community College
01.2025

Skills

  • Bilingual
  • Self-motivated
  • Team player
  • Exceptional problem-solver
  • Able to multi-task
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  • 10 years of customer service experience

Skillshonors

  • Bilingual
  • Self-motivated
  • Team player
  • Exceptional problem-solver
  • Able to multi-task in a fast-paced environment
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  • 10+ years of customer service experience

Timeline

Customer Experience Representative

Banner Health
05.2021 - Current

Assistant Manager

Nationwide Vision
10.2018 - 05.2021

Crossing Guard/Playing ground aid

Lindbergh Elementary
08.2018 - 10.2018

Assembler/Operator

Tech Group
06.2016 - 02.2018

Mesa Community College

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Yesica Torres