Yesica Torres
Mesa,Arizona
Summary
Seeking a position where my skills and experience can be fully utilized working for a company where I have growth potential
Overview
9
9
years of professional experience
Work History
Customer Experience Representative
Banner Health
Mesa, Arizona
05.2021 - Current
- Perform registration and check-in /check-out in a timely manner
- Verify insurance eligibility benefits, collect co-pay and payments according to insurance plan
- Answer inbound calls and directing as needed
- Scheduling and confirming appointments
- Daily preparation of patient's charts
- Cross-train new front desk personnel
- Online reviews for customer satisfaction on Google
- MVP Plus Recognition
Assistant Manager
Nationwide Vision
Mesa, Arizona
10.2018 - 05.2021
- Oversee store performance and customer loyalty
- Exceed daily sales goal in eyewear
- Interprets prescription and helps patients choose appropriate eyewear, consulting with prescribing physicians as appropriate
- Responsible for scheduling patients and verifying insurance coverage
- In charge of ordering store inventory
- Multiple online reviews for customer satisfaction on Google and Yelp
- Promoted from a receptionist to assist manager within a year
Crossing Guard/Playing ground aid
Lindbergh Elementary
Mesa, Arizona
08.2018 - 10.2018
- Direct and escort children across streets, stopping traffic as necessary
- Monitor traffic flow to locate safe gaps through which children can cross street safely
- Assist and oversee children's recreational playground activities
- Supervise students during breakfast/lunch periods
Assembler/Operator
Tech Group
Tempe, Arizona
06.2016 - 02.2018
- Responsible for assembling small plastic parts by hand and running machinery (epi pen and insulin device)
- Managed Inventory
- Trained new employees
- Quality check of parts for defects
Education
Mesa Community College
01.2025
Skills
- Bilingual
- Self-motivated
- Team player
- Exceptional problem-solver
- Able to multi-task
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- 10 years of customer service experience
Skillshonors
- Bilingual
- Self-motivated
- Team player
- Exceptional problem-solver
- Able to multi-task in a fast-paced environment
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- 10+ years of customer service experience
Timeline
Customer Experience Representative
Banner Health
05.2021 - Current
Assistant Manager
Nationwide Vision
10.2018 - 05.2021
Crossing Guard/Playing ground aid
Lindbergh Elementary
08.2018 - 10.2018
Assembler/Operator
Tech Group
06.2016 - 02.2018
Mesa Community College