YESIIRAT ADEBIYI
2918 KINGS RIDGE RD PARKVILLE ,MD
Overview
3
3
years of professional experience
Work History
Direct Support Professional
EMMANUEL GROUP HOME
08.2023 - Current
- Maintain clean, safe, and well-organized patient environment.
- Assist approximately 2 to 3 clients per day to help achieve independent living
- Document progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Assist with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provide ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Transported clients to medical and dental appointments to provide support.
- Maintain a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Customer Service Representative
SUYA SPOT NIGERIAN GRILL
05.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed approximately 20 incoming calls from customers
- Packaged approximately 100 orders in a day
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Science - Cellular Biology
Towson University
Baltimore, MD12.2025
Associate of Science - General Studies (science Concentration)
Baltimore City Community College
Baltimore, MD06.2022
Skills
Attention to Detail
Critical Thinking
Public Speaking
Work Coordination
Time Management
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Active Listening
Timeline
Direct Support Professional
EMMANUEL GROUP HOME
08.2023 - Current
Customer Service Representative
SUYA SPOT NIGERIAN GRILL
05.2021 - 08.2023
Bachelor of Science - Cellular Biology
Towson University
Associate of Science - General Studies (science Concentration)
Baltimore City Community College
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