Yesmy T Martinez
Los Angeles,CA
Summary
Detail-oriented professional with experience supporting daily operations, delivering high-quality customer service, and building strong client relationships. Proven ability to learn new systems quickly, manage multiple priorities, and maintain organized, efficient workflows. Skilled in POS systems, loss prevention, and team coordination, with a strong focus on accountability and professionalism.
Overview
7
7
years of professional experience
Work History
LEAD SALES KEY HOLDER
Deckers Brand/ HOKA
West Hollywood, CA
11.2021 - Current
- Balanced cash registers to prepare for nightly deposits.
- Opened and closed store by following proper procedures documented in opening and closing checklist
- Maintained store safety standards and ensured compliance with company policies.
- Supervised employees to complete tasks and achieve goals in absence of store management.
- Trained and supervised new employees to provide outstanding customer service and properly operate cash register.
- Conducted regular store audits and identified areas of improvement.
- Organized stock room and verified accurate labeling, logical placement and neat arrangement
- Answered customer questions and addressed problems and complaints in person and via phone
- Maintained records related to sales.
- Helped customers try on and fit merchandise.
- Greeted customers and ascertained what each customer wanted and needed
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Exchanged merchandise for customers and accepted returns.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Bagged and packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Answered questions regarding store and merchandise.
SALES ASSOCIATE
Deckers brand/UGG
Los Angeles, CA
02.2021 - 10.2021
- Tagged new merchandise for sale and updated signs.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Promoted visual presentation standards by keeping store replenished.
- Performed cleaning tasks, keeping store neat and organized.
- Helped customers find and select products.
- Demonstrated product features and capabilities to potential buyers.
- Operated cash register and POS to process sales transactions and handle payments.
- Followed checklist to complete retail store opening and closing activities.
- Greeted customers warmly and offered assistance.
- Met merchandising standards by keeping store stocked and products faced.
PRODUCT SALES ASSOCIATE
CJ Beauty Supply Store
Inglewood, CA
08.2020 - 05.2021
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Followed up with customers after sales to gain feedback.
- Cashier
SALES ASSOCIATE
WSS
Los Angeles, CA
07.2019 - 08.2020
- Encouraged customers to make additional purchases and suggested relevant items.
- Met merchandising standards by keeping store stocked and products faced.
- Engaged with guests to understand and anticipate customer service needs.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
SALES ASSOCIATE
Old Navy
Culver City, CA
06.2019 - 07.2019
- Encouraged customers to make additional purchases and suggested relevant items.
- Met merchandising standards by keeping store stocked and products faced.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Education
High School Diploma - Arts, Technology
Manual Arts High School, School Of Medical Sciences
01.2016
Skills
- Boundary Setting
- Listening Skills
- Social And Communication Skills
- Critical Thinking
- Business Management
- Multitasking Strengths
- Customer Needs Assessments
- Team Leadership
- Time Management
- Good Communication Skills
- Till Counting
- POS Inventory System Operation
- Team Player
- Cash Counting
- Spanish Speaking
- Manage Employees
- Cash Handling And Reconciliation
- Sales presentations
LANGUAGES
Spanish
Conversational
Timeline
LEAD SALES KEY HOLDER
Deckers Brand/ HOKA
11.2021 - Current
SALES ASSOCIATE
Deckers brand/UGG
02.2021 - 10.2021
PRODUCT SALES ASSOCIATE
CJ Beauty Supply Store
08.2020 - 05.2021
SALES ASSOCIATE
WSS
07.2019 - 08.2020
SALES ASSOCIATE
Old Navy
06.2019 - 07.2019
High School Diploma - Arts, Technology
Manual Arts High School, School Of Medical Sciences