Stephanie De Los Santos
Lehigh Acres
Summary
Dynamic sales leader with extensive experience at Dollar General, excelling in cash handling and inventory management. Proven track record in training staff to enhance customer service and drive sales growth. Bilingual communicator adept at implementing strategies that reduce shrinkage and optimize product visibility, ensuring a welcoming shopping environment.
Overview
12
12
years of professional experience
Work History
Lead Sales Key Holder
Dollar General
Lehigh Acres, FL
06.2025 - Current
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and inventory management best practices.
- Managed cash handling processes, ensuring accuracy in register transactions and financial reporting.
- Organized merchandise displays to enhance product visibility and drive sales growth.
Lead Sales Associate
7/11 Convenience Store
Lehigh Acres, FL
01.2019 - 11.2020
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained new employees on store policies, procedures, and product knowledge.
- Managed inventory levels, performed stock replenishment, and organized merchandise displays.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
Lead Sales Key Holder
Dollar General
Hurtsboro, AL
03.2014 - 03.2018
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and training.
- Analyzed sales trends to optimize inventory levels and meet customer demands effectively.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales revenue.
- Ensured compliance with company policies, maintaining a safe and welcoming shopping environment for customers.
Education
Criminal Justice
North Country Community College
Saranac Lake, NYSkills
- Cash handling
- Inventory management
- Sales training
- Customer service
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Key Holder
Dollar General
06.2025 - Current
Lead Sales Associate
7/11 Convenience Store
01.2019 - 11.2020
Lead Sales Key Holder
Dollar General
03.2014 - 03.2018
Criminal Justice
North Country Community College