Yessenia Alvarado
Palatine,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Quantus Pools Maintenance
04.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Barista Shift Supervisor
Dunkin Donuts
09.2015 - 07.2019
- Open coffee shop
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Supervisor
Five Guys
10.2010 - 12.2018
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
High School Diploma -
Rolling Meadows High School
Rolling Meadows, IL05.2013
Skills
- Customer Service
- Problem Solving
- Active Listening
- Time Management
- Computer Literacy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Quantus Pools Maintenance
04.2019 - Current
Barista Shift Supervisor
Dunkin Donuts
09.2015 - 07.2019
Supervisor
Five Guys
10.2010 - 12.2018
High School Diploma -
Rolling Meadows High School
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