Yessenia Arias
Bath,PA
Summary
Bilingual professional with over 6 years of experience in client service, relationship management, and operations support within a fast-paced, service-driven environment. Proven ability to coordinate services, maintain detailed records, and enhance patient/client satisfaction. Skilled in addressing client needs, facilitating communication between departments, and ensuring smooth operations. Looking to leverage strong organizational skills and customer-focused approach to contribute to the efficiency and success of a clinical service team.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Penn Community Bank
Bethlehem, PA
09.2024 - Current
- Supervise a team of customer service representatives, providing coaching, training, and performance feedback to ensure exceptional service standards.
- Oversee daily branch operations, ensuring adherence to bank policies, compliance, and operational efficiency.
- Resolve complex customer inquiries, complaints, and issues, maintaining a focus on client satisfaction and retention.
- Monitor cash handling and ensure audit readiness by maintaining accurate records and balancing cash drawers.
- Maintain a thorough understanding of bank products and services, enabling effective cross-selling and solution delivery for customers.
Branch Banker
PNC Bank
Bath, PA
09.2018 - 02.2024
- Delivered personalized service by assessing clients’ needs and recommending financial products and services to meet their goals.
- Managed detailed documentation and ensured compliance with policies and procedures, ensuring accuracy and efficiency in all processes.
- Built strong, trusting relationships with clients, supporting their financial well-being and promoting satisfaction.
- Supported the branch’s daily operations, facilitating communication between departments and maintaining records.
Float Teller
Santander Bank
Harrisburg, PA
01.2021 - 05.2021
- Adapted to multiple locations, maintaining operational efficiency and delivering excellent service.
- Trained new staff, improving team coordination and overall performance, a skill that translates into helping manage clinical teams or patient care coordination.
Teller
PNC Bank
Bath, PA
01.2017 - 09.2018
- Processed transactions quickly and accurately, demonstrating attention to detail and adherence to procedures.
- Delivered high-quality customer service, addressing and resolving concerns in real-time.
- Assisted with organizing and maintaining operational records, promoting compliance with regulations and minimizing errors.
Assistant Clerk
United Tax Solutions
Allentown, PA
04.2013 - 07.2017
- Coordinated office operations, including managing client appointments and ensuring a smooth workflow.
- Managed sensitive documentation, demonstrating discretion and attention to detail—key skills for maintaining patient confidentiality and accurate records in a clinical setting.
- Assisted with the organization and filing of legal and financial documents, which mirrors managing patient files and supporting clinical documentation.
Education
High School Diploma -
Louis E. Dieruff High School
Allentown, PA01.2010
High School Diploma -
Miami Sunset Senior High School
Miami, FL01.2008
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Data entry, scheduling, and front-office operations
- Experience with customer relationship management (CRM) systems
Professional Strengths
- Self-motivated and results-oriented
- Adaptable team player with leadership potential
- Ability to multitask in fast-paced, high-pressure environments
- Strong problem-solving and critical thinking skills
Timeline
Customer Service Supervisor
Penn Community Bank
09.2024 - Current
Float Teller
Santander Bank
01.2021 - 05.2021
Branch Banker
PNC Bank
09.2018 - 02.2024
Teller
PNC Bank
01.2017 - 09.2018
Assistant Clerk
United Tax Solutions
04.2013 - 07.2017
High School Diploma -
Louis E. Dieruff High School
High School Diploma -
Miami Sunset Senior High School