Yessenia Caudillo
El Paso,TX
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Sbarro. Excelled in employee training and cash handling, demonstrating exceptional problem-solving and staff management skills. Achieved significant improvements in sales and service quality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Sbarro
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Manager
Xtreme Pizza
01.2022 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained existing and new employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
School
08.2021 - 01.2022
I was in my last year of high school at that time and when I started working I started falling back in grades. I had to leave my job to mainly focus on my grades.
Team Member
CiCis Pizza
11.2020 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Ysleta High School
El Paso, TX06.2022
Skills
- Employee Training
- Cash handling expertise
- Team Leadership
- Creative Problem-Solving
- Customer Service Management
- Sales and Upselling
- Computer Skills
- Staff Management
- Customer-Oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Shift Supervisor
Sbarro
01.2024 - Current
Manager
Xtreme Pizza
01.2022 - 10.2023
School
08.2021 - 01.2022
Team Member
CiCis Pizza
11.2020 - 08.2021
High School Diploma -
Ysleta High School
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