Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YESSENIA CAUDILLO

El Paso,TX

Summary


Professional worker equipped to lead cashier operations. Skilled in customer service, cash handling, and problem-solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.

Gifted leader with strong communication, interpersonal and planning abilities.


Overview

3
3
years of professional experience

Work History

Head Cashier

Vista Market
08.2024 - Current
  • Supervised daily cash operations to ensure accuracy and efficiency.
  • Trained and mentored new cashiers on best practices and customer service.
  • Conducted regular audits of cash drawers to maintain accountability.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Shift Supervisor

Sbarro Pizza
04.2023 - 08.2024
  • Supervised daily operations, ensuring adherence to food safety and sanitation standards.
  • Trained and mentored new team members on customer service protocols and efficient workflow practices.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints promptly, enhancing overall dining experience and satisfaction ratings.
  • Conducted performance evaluations, providing constructive feedback to improve team productivity.
  • Completed store opening and closing procedures and balanced tills.

Manager

Xtreme Pizza
01.2022 - 04.2023
  • Managed daily operations to ensure efficient service and customer satisfaction.
  • Trained and supervised staff to maintain high standards of food quality and service.
  • Developed schedules to ensure appropriate staffing during peak hours.
  • Resolved customer complaints promptly, enhancing overall dining experience.
  • Conducted regular performance evaluations to identify training needs and enhance team productivity.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.

Education

Ysleta High School

Skills

  • Customer service
  • Positive attitude
  • Store opening/closing procedures
  • Multi-tasking skill
  • Team leadership
  • Flexible schedule
  • Complex Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Head Cashier

Vista Market
08.2024 - Current

Shift Supervisor

Sbarro Pizza
04.2023 - 08.2024

Manager

Xtreme Pizza
01.2022 - 04.2023

Ysleta High School

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YESSENIA CAUDILLO