Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

YESSENIA DE LOS SANTOS

Hazleton,PA

Work Preference

Desired Job Title

Program Specialist/Community Resource NavigatorWIC VENDOR LIAISON SUPERVISORWIC VENDOR LIAISONWIC Outreach Coordinator/WIC Program Assistant

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Hazleton, PA, USYonkers, NY
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Summary

Experienced program specialist and Community Resource Navigator with a strong background in healthcare and vendor liaison roles. Skilled in community engagement, Medicaid navigation, and team leadership. Proven ability to connect diverse groups to essential services and resources. Seeking to leverage skills and experience in a dynamic organization.

Overview

10
10
years of professional experience

Work History

Program Specialist/Community Resource Navigator

National Kidney Foundation of Michigan
Ann Arbor, MI
12.2023 - 12.2025
  • Connected individuals and families to community services and resources; assisting with healthcare enrollment and resource navigation.
  • Effectively engage and build relationships with communities to provide outreach, enrollment and support for healthcare.
  • Attended community events to provide outreach education regarding healthcare access, redetermination and resources.
  • Provide navigation to Medicaid beneficiaries and those eligible with identified health-related needs.
  • Determine participant's eligibility services such as healthcare assistance, food access, and other resources and families and refers them to community resources and other community organizations to meet identified needs.
  • Act as an advocate and liaison between the individual/family and the community service agencies.

WIC VENDOR LIAISON SUPERVISOR

Montefiore New Rochelle Hospital- VMA
The Bronx, NY
05.2022 - 09.2023
  • Responsible for verifying program integrity, vendor enrollment, compliance with NYS WIC vendor contract and program rules and regulations.
  • Review and approve applying vendors using State issued documents in accordance with the NYSDOH guidelines.
  • Review reapplications of currently authorized vendors using State issued documents in accordance with NYSDOH guidelines. Complete vendor contract renewals, denials using State issued documents within identified timeframes.
  • Document and refer all allegations of suspected fraud, abuse and program complaints using state developed materials. Follow up and resolve all vendor and participant complaints.
  • Conduct unannounced monitoring visits to ensure Vendor Liaisons are following State developed guidelines.
  • Perform vendor monitoring site visits using materials developed by the state in the designated time frame.
  • Led and supervised Vendor Liaisons, setting clear goals and addressing performance issues to ensure team success.
  • Work cooperatively with others as a team leader to demonstrate interest, skills, and success as a group.
  • Listens and responds constructively to team members ideas along with offering support.
  • Develops goals and plans to ensure the agency is in compliant with the State issued directives in accordance with the NYSDOH guidelines.
  • Effectively utilizes verbal and written communication to identify specific information needed.
  • Report any problems or issues of concern to the VMA Director or designee.
  • Ensure preparation and submission of the VMA monthly and quarterly reports of Vendor Liaisons activities.
  • Serve as a resource for WIC Local Agencies.

WIC VENDOR LIAISON

Montefiore New Rochelle Hospital
The Bronx, NY
11.2019 - 04.2022
  • Screen, train, and approves/authorizes WIC 'Vendor applicants using verified criteria, in accordance with the NYSDOH guidelines.
  • Advice and Train vendors in interviews and/or via telephone to assist them in working with WIC participants.
  • Assists with the development of training schedules, educational materials and updates to agency procedures. Serve as a resource for WIC Local Agencies.
  • Perform vendor monitoring site visits for the purpose of assuring WIC Program compliance.
  • Conducted vendor training sessions for retail managers and owners, providing technical assistance and ensuring adherence to WIC policies.
  • Reviews new application and reapplication within designated timelines as defined by the State.
  • Assist in training/mentoring new hires.

WIC Outreach Coordinator/WIC Program Assistant

Mount Vernon Neighborhood Health Center
Mount Vernon, NY
12 2014 - 10.2019
  • Determines Income, Residential and categorical WIC eligibility.
  • Schedule participants for appointments: nutrition education, initial certification, subsequent, high risk and food package changes.
  • Establishes and maintains accurate and accessible office filing system, tracks documents required.
  • Developed and maintained effective frameworks, standards and requirements.
  • Maintained friendly and professional customer interactions.
  • Participate in local Health Fairs/ Make Outreach contacts in organization's database to track progress toward base building goals.
  • Educated participants on WIC items and services offerings.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Implemented community outreach and engagement plans to reach vulnerable communities.

Education

DPP, HBPC Health Coach Certificate/Healthy Living Programs - Health and Wellness

National Kidney Foundation of Michigan
Michigan
02-2025

MBA - Business Administration And Management Program

Strayer University
Washington, DC
09-2022

Bachelor of Merchandising - Marketing

Pontificia Universidad Católica Madre Y Maestra
Santiago, Dominican Republic
01-2001

Skills

  • Community Resources Navigation
  • Medicaid Enrollment Support
  • Bilingual Communication (Spanish/English)
  • Vendor Compliance Management
  • Healthcare Outreach
  • Knowledge of Microsoft Word, Excel, PowerPoint, Outlook
  • Problem-solving aptitude, Self-Motivated, Leadership
  • Organized, Listening, and detailed oriented
  • Community Engagement
  • Multicultural sensitivity
  • Health coaching

Timeline

Program Specialist/Community Resource Navigator

National Kidney Foundation of Michigan
12.2023 - 12.2025

WIC VENDOR LIAISON SUPERVISOR

Montefiore New Rochelle Hospital- VMA
05.2022 - 09.2023

WIC VENDOR LIAISON

Montefiore New Rochelle Hospital
11.2019 - 04.2022

WIC Outreach Coordinator/WIC Program Assistant

Mount Vernon Neighborhood Health Center
12 2014 - 10.2019

MBA - Business Administration And Management Program

Strayer University

Bachelor of Merchandising - Marketing

Pontificia Universidad Católica Madre Y Maestra

DPP, HBPC Health Coach Certificate/Healthy Living Programs - Health and Wellness

National Kidney Foundation of Michigan

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