Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Yessenia Granada Valencia

Yessenia Granada Valencia

Orlando,FL

Summary

Hardworking and motivated individual thriving on challenges and embracing them with confidence. Recognized for punctuality and reliability, consistently delivering exceptional performance. Passionate about work, driving me to excel and consistently produce high-quality results. Operating with integrity and commitment to fairness, prioritizing honesty and treating others with respect in all professional endeavors.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Select Insurance Group
Orlando, FL, US
09.2023 - Current
  • Call center
  • Help customers to make any changes in the policy or make payments

Caregiver

Certus premier care memory care living
Orlando, FL, US
04.2022 - 03.2023
  • Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan

Caregiver

Encore At Avalon Park Assisting living
Orlando, FL, US
08.2020 - 04.2022
  • Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan

Education

GED -

Educative center El redentor
Orlando, Florida
02.2018

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Follow-up skills

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Select Insurance Group
09.2023 - Current

Caregiver

Certus premier care memory care living
04.2022 - 03.2023

Caregiver

Encore At Avalon Park Assisting living
08.2020 - 04.2022

GED -

Educative center El redentor

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Yessenia Granada Valencia