Yessenia Hernandez
Waukegan,IL
Summary
Dedicated customer service representative that has effective communication skills, retail knowledge and works well in a fast paced environment. Committed to enhancing customer experiences and resolving issues promptly.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
Waukegan, Illinois
08.2025 - Current
- Assisted customers with product inquiries and provided accurate information.
- Processed customer transactions using point-of-sale systems efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Store Associate
Dollar Tree
Waukegan, Illinois
07.2022 - 08.2025
- Stocked shelves with merchandise according to company guidelines and displays.
- Maintained cleanliness and organization of the store environment for customer safety.
- Operated cash register efficiently, processing transactions and handling cash accurately.
- Demonstrated excellent customer service skills at all times.
- Trained new cashiers on register operations and customer service protocols.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Education
High School Diploma -
Houlka Attendance Center
Houlka, MSSkills
- Point-of-sale operation
- Effective communication
- Retail sales customer service
- Attention to detail
- Time management
- Customer relationship management
Languages
Spanish
Professional
Timeline
Customer Service Representative
Home Depot
08.2025 - Current
Store Associate
Dollar Tree
07.2022 - 08.2025
High School Diploma -
Houlka Attendance Center