Yessenia Hernandez Herrera
Los Angeles,CA
Summary
Proactive and adaptable, excelled in enhancing customer satisfaction and retention at LAGUNA NUEVA OPEN AIR MARKET by leveraging CRM software and exceptional service skills. Demonstrated critical thinking and organization in high-stakes environments, significantly contributing to safety and efficiency at A&AR JUSTICE SECURITY SERVICES.
Overview
5
5
years of professional experience
Work History
Customer Sales and Service Expert
LAGUNA NUEVA OPEN AIR MARKET
01.2023 - 01.2025
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Worked cashier position when needed.
- Supervised loss prevention.
Security Guard
A&AR JUSTICE SECURITY SERVICES
01.2020 - 12.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
GED -
LACOE GAIN Downtown LA
1625 W Olympic Blvd #900, Los Angeles, CA 9001506-2023
Skills
- Organization
- Financial transactions
- Warranty services
- CRM software
- Adaptable learner
- Critical thinking
- Conflict resolution
- Work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Sales and Service Expert
LAGUNA NUEVA OPEN AIR MARKET
01.2023 - 01.2025
Security Guard
A&AR JUSTICE SECURITY SERVICES
01.2020 - 12.2022
GED -
LACOE GAIN Downtown LA
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