Yessenia Rojas
Davenport,FL
Summary
Dynamic Patient Advocate with a proven track record at Manatee Hospital, excelling in healthcare navigation and proactive problem-solving. Expertly educated patients on their rights and resources, enhancing access to care. Recognized for fostering effective communication and collaboration within interdisciplinary teams, ensuring patient needs are prioritized and met.
Healthcare professional well-versed in patient advocacy, bringing valuable experience in navigating medical systems and providing compassionate support. Expertise in patient communication and conflict resolution, consistently ensuring patient needs are met. Known for collaborative teamwork and adaptability in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Advocate
Manatee Hospital
02.2018 - 01.2025
- Assisted patients in navigating healthcare systems and accessing necessary resources.
- Educated patients on their rights and available support options for optimal care.
- Coordinated communication between patients and healthcare providers to ensure clarity in treatment plans.
- Resolved patient inquiries and concerns, fostering a supportive environment for healthcare experiences.
- Collaborated with interdisciplinary teams to advocate for patient needs and preferences effectively.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Educated patients on available resources and community programs, increasing their access to needed services.
Certified Nursing Assistant
Ennoble Homecare
04.2008 - 11.2018
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs, ensuring accurate documentation and reporting to nursing staff.
- Implemented care plans tailored to individual patient needs, improving overall satisfaction.
- Collaborated with healthcare team to coordinate patient care and enhance communication.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Remote Sales and Booking Associate
Lend Home Improvement
03.2009 - 01.2018
- Led project teams to enhance home improvement service efficiency.
- Streamlined client communication processes to ensure timely project updates.
- Developed training materials for new associates, improving onboarding experience.
- Implemented quality control measures to maintain high standards in service delivery.
- Coordinated with vendors to optimize supply chain processes for home improvement projects.
Education
Associate of Science - General Studies
Bronx Community College
Bronx, NY05-2007
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
- Healthcare navigation
Certification
CPR certified
CNA Certification
Languages
Spanish
Native or Bilingual
Timeline
Patient Advocate
Manatee Hospital
02.2018 - 01.2025
Remote Sales and Booking Associate
Lend Home Improvement
03.2009 - 01.2018
Certified Nursing Assistant
Ennoble Homecare
04.2008 - 11.2018
Associate of Science - General Studies
Bronx Community College
Similar Profiles
Comeulia FurniceComeulia Furnice
Registered Medical Assistant at Manatee HospitalRegistered Medical Assistant at Manatee Hospital
Cinthya WigginsCinthya Wiggins
Registered Nurse at Manatee Memorial HospitalRegistered Nurse at Manatee Memorial Hospital
Jessica EscobarJessica Escobar
Anesthesia Tech at Manatee Memorial HospitalAnesthesia Tech at Manatee Memorial Hospital
Gregory SilfaGregory Silfa
Team Member at Pizza HutTeam Member at Pizza Hut
Elysee MuanambutaElysee Muanambuta
Fulfillment Associate at Walmart Distribution CenterFulfillment Associate at Walmart Distribution Center