Yessica Acosta
New York,NY
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Receptionist/ Lifeguard
The Wright Fit
New York, NY
01.2023 - Current
- Provide high-level customer service and hospitality to approximately 30 customers per shift within a residential environment.
- Manage the Administrative database within the first year to ensure clients' information is always accurate and complete.
- Assist management in daily tasks and projects.
- Trained and onboarded new front desk hires, walking them through daily workflows, customer service expectations, and emergency protocols.
Peer Mentor Higher Education Opportunity Program
Mercy University
New York, NY
07.2023 - 08.2024
- Supported the onboarding processes of 25 pre-incoming freshman students by facilitating orientation sessions, introducing them to campus resources, and helping students adjust to academic expectations.
- Conducted one-on-one coaching sessions to assess academic readiness and develop individualized improvement plans.
- Tracked student performance metrics through weekly progress reports, identifying challenges early and implementing action plans.
- Led group workshops focused on academic success strategies, time management, interpersonal and academic skills such as writing, literature, and college algebra mathematics.
- Served as a liaison between students and program staff, offering timely feedback and advocating for student needs.
Education
Bachelor of Science - Psychology, Business Administration
Mercy University
05.2026
Skills
- R Programming
- SQL
- Tableau
- Microsoft Office
- Google Workspace
Certification
- Google Data Analytics Certificate: Foundations: Data, Data, Everywhere, 07/25
- Google Data Analytics Certificate: Ask Questions to Make Data-Driven Decisions, 07/25
- Coursera Certificate: Data Analysis with R Programming, 08/25
Timeline
Peer Mentor Higher Education Opportunity Program
Mercy University
07.2023 - 08.2024
Receptionist/ Lifeguard
The Wright Fit
01.2023 - Current
Bachelor of Science - Psychology, Business Administration
Mercy University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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