YESSICA AVILA
Albuquerque,NM
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
First Nations Community Healthsource Pharmacy
02.2025 - Current
- Dispensed medications accurately, ensuring compliance with pharmacy laws and regulations.
- Assisted pharmacists in managing inventory and maintaining stock levels of pharmaceuticals.
- Processed prescription orders efficiently, minimizing wait times for patients.
- Trained new pharmacy technicians on operational procedures and software systems.
- Collaborated with healthcare providers to clarify prescriptions and enhance patient care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Omnicare Pharmacy
07.2022 - 12.2023
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filling prescriptions electronically.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared prescription transfers to other pharmacies.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
Pharmacy Technician
UNM Hospital Pharmacy
07.2008 - 11.2021
- Processed PAs for specialty and non specialty drugs.
- Bilingual - translated when needed and created labels in Spanish.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Established or maintained medications and other patient profiles.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Prepared and processed medical insurance claim forms and records.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
Education
Pharmacy Technician Certificate - Pharmacy
Pima Medical Institute
Albuquerque, NM05.2008
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Insurance verification
- Immunization certified
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
First Nations Community Healthsource Pharmacy
02.2025 - Current
Pharmacy Technician
Omnicare Pharmacy
07.2022 - 12.2023
Pharmacy Technician
UNM Hospital Pharmacy
07.2008 - 11.2021
Pharmacy Technician Certificate - Pharmacy
Pima Medical Institute