Yessica Caruthers
Dallas,TX
Summary
Flight Attendant offering over 15 years of exemplary service both Domestically and Internationally via the Corporate Airline Industry eager to contribute to flight success. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Well-developed communication and interpersonal abilities. Passionate about customer service and safety. Experience in long-haul, international routes. Seasoned Lead Flight Attendant specializing in Charter and Corporate flights while maintaining a flexible schedule to meet flight requirements. Friendly, outgoing and collaborative team player with excellent prioritization and decision-making abilities.
Overview
17
17
years of professional experience
Work History
Corporate VVIP Flight Attendant
Aero
Dallas, TX
10.2023 - Current
- Actively and continuously used great discretion with all cliental.
- Operated in a safe and efficient manner while in compliance with all FAA rules and regulations as well as any other requirements of agencies having jurisdiction over flight.
- Ensured highest levels of safety and service were achieved relating to passenger and cabin safety, medical requirements, food safety and special requests.
- Participated in developing and implementing procedures and standards necessary to ensure the safe and efficient operation of company as it pertains to cabin crew such as serving on the CRM Team.
- Possess extensive knowledge of meal planning/preparation, crafting menu's, safe food storage and handling while catering procurement from international and domestic destinations.
- Possess advanced administrative and communication skills.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Updated flight logs, passenger reports and inventory documentation.
Oversaw and mentored junior flight attendants on proper procedures and crew standards. - Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers. - Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Lead VIP Flight Attendant
Swift Airlines
Farmingdale, NY
06.2022 - 08.2023
- Perform all duties as directed by Company policies and procedures to ensure maximum customer safety and comfort.
- Serve all customers in a professional and efficient manner.
- Represented i Aero Airways image of integrity, resourcefulness, and professionalism.
- Required to meet and maintain company standards and regulations for attendance, personal grooming, and appearance while in uniform, or on company property.
- Adapt to perform a variety of duties and perform effectively under stress.
- Explain and demonstrate the use of safety equipment and procedures and enforce all safety regulations as appropriate.
- Prepare the aircraft for passengers, greet passengers, verify boarding passes and seat assignments, assist with carry-on baggage stowage and security, as well as prepare and serve meals and beverages.
- Maintain minimum crew requirement during boarding and deplaning.
- Conducted daily crew briefings.
- Maintained uncompromising dedication to safety while maintaining a high level of customer service and professionalism.
- Available at all times to include nights, weekends, holidays, on-call, and overtime.
- Traveled away from base for long periods of time.
- Always maintained a positive attitude while on duty.
- Coordinated required services such as equipment and aircraft supplies, special passenger requests, boarding procedures, and special passenger handling needs.
- Responsible for ensuring that the carry-on baggage in the passenger compartment is in compliance with the approved Carry-on Baggage Program
- Responsible for passenger safety and monitoring for hazards during ground and flight operations and to execute emergency safety-related occurrence to the Pilot-In-Command
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Relayed updates and information to passengers after confirming key details with pilot.
- Updated flight logs, passenger reports and inventory documentation.
- Dealt with disruptive passengers according to federal and company requirements.
- Oversaw and mentored junior flight attendants on proper procedures and crew standards.
- Completed pre-flight safety, passenger and inventory checks.
- Maintained passenger cabin to meet airline cleanliness standards.
- Responded to passenger and mechanical emergencies following guidelines and training.
- Organized and stocked inventory of passenger comfort, food and beverage items.
Mortgage Loan Officer
Wells Fargo
Charlotte, NC
04.2021 - 07.2022
- Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures
- Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
- Develop and maintain a high degree of visibility for WFHM in the marketplace
- Understand real estate appraisals, title reports, and real estate transactions
- Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
- Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements
- Perform miscellaneous duties as needed and required
- Delivered transformational experiences that help customers gain access to credit
- I was responsible for producing high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial professionals, bank stores, past customers and other nontraditional sources, while providing excellent customer service.
Emergency Response Specialist
CDC COVID, Prevention
United States Of America, Remote
04.2021 - 05.2022
- Covid-19 VACCINATION EMERGENCY RESPONSE, Center for Disease Control, Ability to think quickly; mentally acute and aware
- Evaluated the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Maintain a current understanding of CDC information on regulations, policies, and procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner
- Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers
- Continually look for and suggest process improvements, which will benefit CDC and the public (inquirers)
- Track and document all inquiries using the applicable systems
- Facilitate translation services for non-English speaking callers according to outlined procedures
- Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems
- Meet quality assurance (QA) and other key performance metrics
- Report problems that occur and assist with the resolution
- Respond to telephone inquiries within the set departmental staffing and time parameters
- Able to handle stressful situations in a calm and proficient manner
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Facilitated emergency management training for staff and conducted emergency drills.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Participated in management meetings as voice of medical staff.
- Assisted in employee training and coaching regarding medical SOPs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Loan Mortgage Associate
Wyndham Capital Mortgage
Charlotte, NC
12.2020 - 02.2021
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Explained different types of loans pertaining to client situations.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Fielded customer complaints and provided solutions.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Reviewed loan files and updated to match current standards.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Flight Attendant
American Airlines
Charlotte, NC
04.2013 - 06.2020
- Guide and assist for safety and comfort to passengers
- Always conduct safety check before flight
- Greet and communicate with customers
- Help passengers find their seats
- Prepare and serve drinks and food to passengers
- Take orders from passengers
- Responsible for ensuring that the exit seats are only occupied by passengers that are willing and able to assist during emergency evacuations
- Present emergency equipment and give instructions to passengers on how to use this equipment
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Adhere to all aviation rules and regulations
- Assist passengers and cabin crew during emergency situations
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Provide help to passengers with special needs (children, disabled persons, elders etc)
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Prepare and submit reports on flight incidents
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with locating seats and storing luggage under seats or in overhead bins.
- Ran food and beverage cart at appropriate times to dispense passenger refreshments.
Flight Attendant
Atlas Air, Inc
Miami, FL
01.2009 - 04.2013
- Used excellent customer service skills in addressing passengers' needs.
- Ensured safety and comfort of customers onboard aircraft.
- Responded to passenger emergencies to provide first aid.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Collaborated with flight crew to maximize smooth and safe flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered passenger questions and provided solutions to issues arising during flights.
- Welcomed passengers aboard and provided overview of safety procedures.
- Answered passengers' questions about flight, aircraft and destination.
- Relayed updates and information to passengers after confirming key details with pilot.
Flight Attendant
USA Jet Airlines
Ypsilanti, MI
04.2007 - 01.2009
- Guide and assist for safety and comfort to passengers
- Always conduct safety check before flight
- Greet and communicate with customers
- Help passengers find their seats
- Prepare and serve drinks and food to passengers
- Take orders from passengers
- Present emergency equipment and give instructions to passengers on how to use this equipment
- Monitor, manage and secure the cabin
- Adhere to all aviation rules and regulations
- Assist passengers and cabin crew during emergency situations
- Provide help to passengers with special needs (children, disabled persons, elders etc)
- Prepare and submit reports on flight incidents
Education
I am currently certified by American Red -
Cross
North Carolina Safe Mortgage Loan Originator - Loan Officer
Loan Mortgage Officer
Remote02.2020
Associate of Science - Aeronautical Science
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ05.2013
Licenses First Aid Certification - Certification
Red Cross
Miami, FL06.2008
High School Diploma -
Conway High School
Conway, SC05.2002
Skills
- AirCare FACTS Training Certified
Pre-Flight Briefings
Microsoft Word
Crew Coordination
Safety and Security Procedures
Quality Assurance
Coaching and Training
Employee Performance
Equipment Oversight
Vendor Contracts
Delay Policies
Report Generation
Aircraft Safety Checks
Client Support
Customer Needs Assessments
Administer First Aid
Constructive Feedback
Customer Experience
Medical Emergency Response
Cleanliness and Sanitation
Inventory Checks
Safety Regulation Compliance
Relationship Management
Industry Trends
Social Perceptiveness
New Hire Coaching
Emergency Procedures Knowledge
Ramp Service
Managing Multiple Priorities
Deplaning Oversight
Flight Systems Management
Emergency Situations Management
Critical Thinking
Public Speaking
Aircraft Operations Support
Evacuation Procedures, Regulation and Compliance
Monitoring
Interpersonal Communications
Emergency Response
Issue Resolution
Systems Analysis
FAA Regulations
Status Updates
Beverage Service
Project Requirements
Passenger Service
Guest Accounts
Boarding Coordination
Schedule Management
Safety Procedures
Equipment Safety
Operational Improvements
Storage Procedures
Crew and Passenger Safety
Aircraft Emergency Reports
Customer Satisfaction
Conflict Mediation
Speech Clarity
Company Policy Adherence
Conflict Resolution Techniques
Passenger Documentation
Check Luggage
Brand Promotion
Active Learning
Safety Awareness
Marketing
Building Brands
Crew Direction
Customer Care
Sales Expertise
Federal Guidelines
Company Guidelines
First Aid
Inventory Reporting
Profit Margins
Complex Problem-Solving
Service Quality
Airline Operations
Emergency Care
Creative Solutions
Safety Demonstrations
Company Culture and Values
Food and Beverage Service
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Corporate VVIP Flight Attendant
Aero
10.2023 - Current
Lead VIP Flight Attendant
Swift Airlines
06.2022 - 08.2023
Mortgage Loan Officer
Wells Fargo
04.2021 - 07.2022
Emergency Response Specialist
CDC COVID, Prevention
04.2021 - 05.2022
Loan Mortgage Associate
Wyndham Capital Mortgage
12.2020 - 02.2021
Flight Attendant
American Airlines
04.2013 - 06.2020
Flight Attendant
Atlas Air, Inc
01.2009 - 04.2013
Flight Attendant
USA Jet Airlines
04.2007 - 01.2009
I am currently certified by American Red -
Cross
North Carolina Safe Mortgage Loan Originator - Loan Officer
Loan Mortgage Officer
Associate of Science - Aeronautical Science
Maricopa Community Colleges - Rio Salado Community College
Licenses First Aid Certification - Certification
Red Cross
High School Diploma -
Conway High School