Yessica Franco Vazquez
Chicago,IL
Summary
Resourceful and results-driven professional with excellent customer service skills. Unique combination of detail-orientation and interpersonal skills. Meticulous attention to detail, insightful analysis, and thorough problem solving. History of seizing opportunities to take on greater challenges.
Experienced with financial analysis, risk assessment, and client relationship management. Utilizes strategic planning to enhance portfolio performance and mitigate risks effectively. Track record of building strong client relationships and delivering tailored financial solutions.
Overview
9
9
years of professional experience
Work History
Senior Banker
Bank of America, NA
01.2017 - Current
- Led client relationship management to enhance service delivery and customer satisfaction.
- Mentored junior bankers on compliance protocols and best practices in risk management.
- Analyzed market trends to inform investment strategies and drive portfolio growth.
- Implemented process improvements that increased operational efficiency within banking services.
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Online ambassador to better assist clients with online transactions for faster service and convenience of cliental.
- Provide personal financial guidance, and build relationships with existing new clients
- Assist clients with opening products such as checking, saving, Auto loans and credit cards as well as introducing them to representatives accordingly
- Understanding sales goals for each quarter and being able to achieve them for funding purpose for both personal/branch performance metric
- Developed strategic financial solutions tailored to individual client needs for optimal outcomes.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Presented financial reports to senior management, informing strategic decision-making on key business initiatives.
- Mentored junior bankers, sharing knowledge and expertise to foster professional growth within the team.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Increased client satisfaction by providing customized financial solutions tailored to their specific needs.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Education
High School Graduate - 9-12
Associate of Arts - undefined
Wilbur Wright College
Skills
- Communication
- Leadership
- Attention to detail
- Problem solving
- Teamwork
- Fluent Spanish speaker
- Operational efficiency
- Team member development
- Risk management policies
- Operations
- Portfolio management
- Business planning
- De-escalating conflicts
- Team leadership
- Coaching and mentoring
Accomplishments
- Supervised multiple branches in the absence of FCM
Languages
Spanish
Native or Bilingual
Timeline
Senior Banker
Bank of America, NA
01.2017 - Current
Associate of Arts - undefined
Wilbur Wright College