Yessica Gutierrez-Nuno
Winterville,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Waitstaff Manager
El Pakas
2022.09 - Current
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers.
- Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Established team strengths and weaknesses to boost employee output and customer satisfaction.
Assistant Manager
Mi Cabana
2021.06 - 2022.08
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
El Ranchero
2021.01 - 2021.05
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow.
- Maintained a clean and orderly dining area.
- Handled cash transactions.
- Assisted in training new hires.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution.
Server
Mi Cabana
2018.10 - 2020.12
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow.
- Maintained a clean and orderly dining area.
- Handled cash transactions.
- Assisted in training new hires.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution.
Education
Associate of Applied Science - Biotechnology
Pitt Community College
Winterville, NC05.2025
Associate of Science -
Pitt Community College
Winterville, NC05.2021
Skills
- Collaborative mindset
- Staff Motivation
- Team Training
- Multitasking Abilities
- Reliability
- Conflict Resolution
- Adaptability
- Active Listening
- Task Prioritization
- Team Leadership
- Money Handling
- Recruitment and hiring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitstaff Manager
El Pakas
2022.09 - Current
Assistant Manager
Mi Cabana
2021.06 - 2022.08
Server
El Ranchero
2021.01 - 2021.05
Server
Mi Cabana
2018.10 - 2020.12
Associate of Applied Science - Biotechnology
Pitt Community College
Associate of Science -
Pitt Community College