Yessica Mendoza

• Measured vital signs and took medical histories to prepare patients for examination.
• Responded to patient callbacks and phone-in prescription refill requests.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Scheduled appointments for patients via phone and in person.
• Contacted pharmacies to submit and refill patients' prescriptions.

Incorporated outside records into charts and EHR.

• HIPPA

• Communicated with patients to ensure quality of care and develop care plans.
• Submitted various medication requests electronically.
• Communicated with patients with compassion while keeping medical information private.
• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Organized charts, documents and supplies to maintain team productivity.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assisted patients in preparation for examinations, assessing and recording vital signs.
• EKG
• Phlebotomy
• Injections

• Recommended merchandise to customers based on needs and preferences.
• Educated customers on product and service offerings.
• Process Loan Applications
• Money Order
• Cash Handling
• Basic Accounting
• Sale Products
• Money Gram
• Bill Pay
• Contacted new and existing customers to outline benefits of products.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables
• Used Jenark-Ribbon to enter and post services charges
• Process homeowners refund
• Calculated unpaid invoices to maintain updated receivables reports
• Scanned checks to the bank
• Answer upcoming emails and calls of homeowners