Yessica Moreno Palacios
Avondale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Southwest Key Program
04.2022 - Current
- Assisted youth with obtaining resources such as food, clothing
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Listened to clients' concerns and provided encouragement and support.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Escort exiting clients to airport and flight gate. Support client exit by handling exit documents, picking up client ticket, explaining security check process, and coordinating with airline staff to escort unaccompanied minor.
- drive client to approved scheduled activities (i.e. appointment, recreational outing, etc) in a 12-14 passenger van and adhere to Agency driving policy and procedure.
- Evaluated needs of youth and outlined measures to address.
- Determined clients' risk of self-harm or other dangerous behaviors.
Personal Babysitter
Self Employed Services
04.2020 - 08.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Planned fun outings and educational activities to keep children entertained.
- Provided safe transportation to and from school and extracurricular activities.
- Administered medications, following strict instructions from parents and medical labels.
- Stayed current on toy and child-related recalls and safety warnings.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05.2009
Skills
- Activity Implementation
- Action Plan Development
- Records Management
- Therapeutic Services
- Phone Inquiries
- Crisis Situations
- Supporting Daily Living Needs
- Emotional Support
- Customer Satisfaction
- Rapport Development
Certification
- CPR Training - completed 5/10/2022
- CPI Nonviolent Crisis Intervention Training - issued- 05/09/22
Languages
Spanish
Native or Bilingual
Timeline
Youth Care Worker
Southwest Key Program
04.2022 - Current
Personal Babysitter
Self Employed Services
04.2020 - 08.2021
High School Diploma -
Maryvale High School
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