Yessica Portorreal
Millville,NJ
Summary
organized and detail oriented
make up part of the skills I will bring to a company as an employee.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo Bank
Ocean City, New Jersey
07.2024 - Current
- Promoted bank products and services to enhance customer engagement.
- Maintained cash drawer integrity through precise balancing procedures.
- Educated customers on digital banking tools and resources available.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services And especial promotions such as cd ,saving and checking account.
- Verified customers' identification to ensure compliance with laws and regulations.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- adhering to Bank policy ,procedure,and regulatory requirement.
- Balancing Branch vault,handling large sum of cash and ensuring the security of funds.
- providing excellent customer services,and resolving issue related to account transaction.
Casino Cage Cashier
Hard Rock Hotel & Casino
Atlantic City, New Jersey
08.2019 - 01.2024
- Processed cash transactions quickly and accurately for guests at the casino cage.
- Balanced cash drawers daily to ensure accuracy and integrity of funds.
- Utilized casino software for tracking transactions and managing player accounts.
- Ensured compliance with gaming regulations and company policies during operations.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Verified customer identification to ensure compliance with gaming regulations.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Maintained an accurate record of all transactions in the casino's computer system.
- Conducted regular inventories of gaming chips and tokens.
- counter Drawer quickly and accurately at the start and end shift.
- perform pos transaction and credit transactions .
Medical Biller
Montefiore Hospital
New York, NY
02.2017 - 07.2019
- Managed billing processes, ensuring compliance with healthcare regulations and policies.
- Reviewed and verified insurance claims for accuracy and completeness prior to submission.
- Collaborated with healthcare providers to resolve billing discrepancies and patient inquiries.
- Fostered relationships with insurance representatives to facilitate prompt claim resolution.
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Prepared billing statements for patients and verified correct diagnostic coding.
Shift Supervisor
PLS Check Cashing
Bronx, New York
01.2014 - 02.2016
- Directed and Supervised employees engaged in sales, inventory ,taking cash receipts.
- Assisted in developing of monthly and weekly store Goal.
- Monitor sales activities to ensure that customer receive satisfactory service.
- Resolve customer service complaint by performing activities such as but not limited exchanges,Refunding money or Adjusting Bills.
- Supervised daily operations and ensured compliance with company policies.
- Monitored staff performance and provided constructive feedback regularly.
- Enforced security protocols to minimize risk during cash transactions.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Maintained accurate records of daily transactions and deposits.
- Managed customer transactions and resolved service-related issues efficiently.
Education
High School Diploma -
Felisa Rincon De Gautiers
Bronx, NY02.2016
Skills
- Organized and detail-oriented
- Microsoft Office (Word, Excel)
- Multitasking
- Strong verbal and written communication skills
- Regulatory compliance
- Exceptional customer service
- Strong work ethic
- Cash handling and management
- Patience and empathy
- Banking
- Financial record keeping
- Customer relationship building
- Financial services
- Excellent communication skills
- Hospitality and accommodation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Nj Control Commission
Education and Training
other
Timeline
Teller
Wells Fargo Bank
07.2024 - Current
Casino Cage Cashier
Hard Rock Hotel & Casino
08.2019 - 01.2024
Medical Biller
Montefiore Hospital
02.2017 - 07.2019
Shift Supervisor
PLS Check Cashing
01.2014 - 02.2016
High School Diploma -
Felisa Rincon De Gautiers