Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Ran reports and supplied data to fulfill customer report requirements.
Brought in my gross amount goal for each month
Addressed customer service inquiries in a timely and accurate fashion
Organize the merchandise for customers
Welcome customer to the store and helped them with any questions
Handled money and provide great customer service
Provided accurate and appropriate information in response to customer inquiries.
Built customer loyalty by placing follow-up calls for customers who reported product issues
Assisted AVP's in floor walking and taking escalation calls
Deescalated Sup calls
Assisted with Interview process
Assisted in several Nesting Groups
Troubleshooting skills
Fast learner
Dependability
Multi-task
Organization skills
Creative
Team player
I started as in agent in 2010 and worked my way up to a Sr. Agent
Received Agent of the Quarter in 2013
Assisted in several Nesting
Groups