Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yessica Salazar

Dallas,Texas

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Overview

22
22
years of professional experience

Work History

Customer Service Rep

DPI Teleconnect Inc
Farmers Branch, TX
01.2005 - 03.2010

Provided accurate and appropriate information in response to customer inquiries.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Ran reports and supplied data to fulfill customer report requirements.

Brought in my gross amount goal for each month

Cashier And Customer Service

CVS Pharmacy
Dallas, TX
09.2003 - 01.2005

Addressed customer service inquiries in a timely and accurate fashion 

Organize the merchandise for customers

Welcome customer to the store and helped them with any questions

Handled money and provide great customer service

Call Center Sr. Agent

Iqor
Richardson, TX
07.2010 - Current

Provided accurate and appropriate information in response to customer inquiries.

Built customer loyalty by placing follow-up calls for customers who reported product issues

Assisted AVP's in floor walking and taking escalation calls

Deescalated Sup calls

Assisted with Interview process

Assisted in several Nesting Groups

Education

High School Diploma - undefined

El Centro College
Dallas, TX

Skills

Troubleshooting skills

Fast learner

Dependability

Multi-task


Organization skills

Creative

Team player

Accomplishments

I started as in agent  in 2010 and worked my way up to a Sr. Agent

Received Agent of the Quarter in 2013

Assisted in several Nesting Groups

Timeline

Call Center Sr. Agent

Iqor
07.2010 - Current

Customer Service Rep

DPI Teleconnect Inc
01.2005 - 03.2010

Cashier And Customer Service

CVS Pharmacy
09.2003 - 01.2005

High School Diploma - undefined

El Centro College
Yessica Salazar