Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

YETTY AKIN

Willingboro,NJ

Summary

Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Overview

8
8
years of professional experience

Work History

Scrum Master

Capital One
03.2020 - Current
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Worked effectively with multiple Scrum teams both internally and off-shore.

Project Manager

School Paddy
04.2018 - 02.2020
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Modified and directed project plans to meet organizational needs.
  • Fostered relationships with vendors to promote positive working relationships.
  • Identified, reviewed and applied policies and procedures.
  • Drove team success through shared vision and recognition of quality performance.

Customer Success Manager

SBK Interiors
02.2015 - 11.2017
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Created customer support strategy to increase customer retention.
  • Facilitated penetration of key accounts via strategic planning initiatives.

Education

Professional Scrum Master PSM 1 - Scrum Master

Scrum.org
05.2023

Certification - Software Product Management

University of Alberta
Canada
02.2023

Certification - Product Manager

Topsite Info Tech
03.2021

Bachelor of Arts - Mass Communication

Polytechnic of Ibadan
Oyo State,NIG
10.2012

Skills

  • Performance Monitor
  • External Communications
  • Prepare Reports
  • Stakeholder Negotiations
  • Acceptance Criteria
  • Waterfall Methodology
  • Backlog Management
  • Customer Requirements Analysis
  • Deliverable Tracking
  • Project Management
  • Collaboration Software
  • Atlassian JIRA
  • Development Team Trainings
  • Effective Customer Communication
  • Customer Interaction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Scrum Master

Capital One
03.2020 - Current

Project Manager

School Paddy
04.2018 - 02.2020

Customer Success Manager

SBK Interiors
02.2015 - 11.2017

Professional Scrum Master PSM 1 - Scrum Master

Scrum.org

Certification - Software Product Management

University of Alberta

Certification - Product Manager

Topsite Info Tech

Bachelor of Arts - Mass Communication

Polytechnic of Ibadan

Similar Profiles

CREATE PROFILE
YETTY AKIN