Yevette Welch
San Antonio
Summary
Dynamic professional skilled in enhancing service delivery through effective scheduling and appointment management. Strong customer focus and proven ability to troubleshoot issues contribute to exceptional client experiences. Experience in fast-paced environments, combined with hands-on ranch work, supports adaptability and high standards in all operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Wild Forever Texas Outfittera
Brownwood
09.2023 - Current
- Executed scheduling and appointment setting to enhance service delivery efficiency.
- Processed over-the-phone payments, ensuring accuracy and security measures.
- Maintained timekeeping records for effective personnel management.
- Performed grounds keeping and housekeeping duties to uphold facility standards.
Customer Service Specialist
MCM LLC.
San Antonio
04.2025 - 03.2026
- Maintains a calm, professional demeanor while addressing concerns and ensuring a positive customer experience.
- Customer-focused professional with a strong ability to troubleshoot issues and deliver effective solutions.
- Quick learner with strong communication skills, able to simplify complex information.
- Demonstrated reliability by consistently meeting deadlines and adapting to changing circumstances in a fast-paced environment.
Butcher/ Ranch Hand
Wildforever Texas Outfitters
05.2021 - 10.2022
- Maintained and operated ranch equipment, vehicles, fencing, and meat-processing tools to ensure efficient operations.
- Conducted daily maintenance including fence repairs and site cleanliness to uphold ranch standards.
- Packaged, labeled, and stored meat products to preserve quality and prevent spoilage.
- Created and upheld safe working conditions to protect staff health.
- Assisted clients with meat selection, custom cuts, and preparation recommendations.
Line Worker and Server
Underwoods
03.2021 - 05.2021
- Delivered fast, friendly, and accurate service on the serving line, ensuring each guest received meals prepared to company standards.
- Prepared, portioned, and plated food items, ensuring quality and consistency in presentation.
- Maintained a clean and organized dining area by bussing tables, sanitizing surfaces, and restocking supplies, contributing to a safe and welcoming environment.
- Monitored food levels and communicated with kitchen staff to ensure seamless operations during peak hours.
- Practiced strong multitasking and time management skills in a high-volume, fast-paced setting.
- Provided courteous customer assistance, addressing questions and requests to enhance the dining experience.
- Collaborated with team members to support front-of-house and back-of-house operations, meeting customer demand effectively.
Education
High School Diploma -
Brownwood Acceleration High School
Brownwood, TX05-2024
Skills
- Customer service
- Effective time management
- Fast-paced adaptability
- Analytical skills for problem solving
- Maintaining safety standards
- Cleaning and organization
Languages
English
Timeline
Customer Service Specialist
MCM LLC.
04.2025 - 03.2026
Receptionist
Wild Forever Texas Outfittera
09.2023 - Current
Butcher/ Ranch Hand
Wildforever Texas Outfitters
05.2021 - 10.2022
Line Worker and Server
Underwoods
03.2021 - 05.2021
High School Diploma -
Brownwood Acceleration High School