Yeyli Alfonso
Tampa,FL
Summary
Highly skilled in customer service, with valuable experience as a server and bartender. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
15
15
years of professional experience
Work History
Server & Bartender
Sergios'Cuban Restaurant
Pembroke Pines, Florida
11.2016 - 05.2025
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on restaurant policies and procedures.
- Managed cash register operations including processing payments and receipts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, busses, and kitchen staff to prepare for and serve customers.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
Server
Latin American Cuban Restaurant
Miami, FL
01.2010 - 12.2015
Education
Bachelor of Science -
Enrique J.Varona ' Pedagogical University
Havana, CubaMastery English - C2- Proficient English Level
Miami Dade College
Miami, FLTraining & Success in Service & Sales - Gastronomy, C.Service,Wines,Spirits & Cocktails.
Sergios'Cuban Cuisine Company
South FloridaSkills
- Order processing in English/Spanish Language
- Menu knowledge
- Food safety
- Team collaboration
- Cleanliness maintenance
- Attention to detail
- Beverage preparation
- Professional appearance
- Food inspection
- Positive guest interactions
- Menu item recommendation
- Liquor, wine, and food service
- Strong work ethic
- Multitasking and organization
- Perfect check goal
- Cash and credit card register operations
- Knowledge and suggestions of drinks according to meals
Languages
Spanish
Professional
English
Professional
Timeline
Server & Bartender
Sergios'Cuban Restaurant
11.2016 - 05.2025
Server
Latin American Cuban Restaurant
01.2010 - 12.2015
Bachelor of Science -
Enrique J.Varona ' Pedagogical University
Mastery English - C2- Proficient English Level
Miami Dade College
Training & Success in Service & Sales - Gastronomy, C.Service,Wines,Spirits & Cocktails.
Sergios'Cuban Cuisine Company
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