Yeymi G Coz Lopez
Lanham,MD
Overview
2
2
years of professional experience
Work History
Supervisor
Phoenix Staffing Inc.
05.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Cashiering Team Lead
Manny And Olga's Pizza
11.2022 - 05.2023
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Led cashiers and associates in providing thoughtful customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Painter Supervisor
Sandy's Painting Services
01.2022 - 11.2022
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Trained workers in proper methods, equipment operation and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
- Sourced suppliers and purchased necessary materials for work.
- Developed and maintained positive relationships with clients and other stakeholders.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Created and implemented plans to maximize efficiency of workers.
- Directed projects according to schedule and quality demands.
- Supported construction and extraction workers to facilitate timely completion of projects.
Cashier
Charcoal Chicken And Grill
06.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD06.2022
Skills
- Schedule Development
- Strategic Planning
- Business Development
- Data Analytics
- Operations Management
- Process Improvement
- Staff Management
- Business Planning
- Staff Discipline
- Complex Problem-Solving
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Supervisor
Phoenix Staffing Inc.
05.2023 - Current
Cashiering Team Lead
Manny And Olga's Pizza
11.2022 - 05.2023
Painter Supervisor
Sandy's Painting Services
01.2022 - 11.2022
Cashier
Charcoal Chicken And Grill
06.2021 - 01.2022
High School Diploma -
Eleanor Roosevelt High School