Yeyzca Padilla
Chelan,WA
Summary
Detail-oriented professional with experience in patient access and customer service. Ability to handle confidential information and ensure privacy compliance while supporting clinical staff to enhance patient flow.
Overview
1
1
Language
7
7
years of professional experience
Work History
Patient Acess
Lake Chelan Health
Chelan, WA
03.2020 - Current
- Created new patient accounts in EMR system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified insurance information and obtained pre-authorizations accurately.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Safeguarded confidential information, adhering to privacy regulations.
- Delivered exceptional customer service while engaging with internal and external stakeholders.
- Collaborated with clinical staff to streamline patient flow processes.
- Executed daily tasks with attention to detail, ensuring seamless operations.
- Educated patients on facility services and procedures clearly.
Education
High School Diploma -
Lake Chelan High School
Chelan 06-2015
Skills
- Patient registration
- Insurance verification
- Consent management
- Privacy compliance
- Confidential information handling
- Patient check-in
- Patient engagement
- Phone triage
- Organizational skills
- Multitasking
- Attention to detail
- Problem solving
- Effective communication
- Teamwork and collaboration
- Customer service
- Bilingual communication
- Adaptable scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Patient Acess
Lake Chelan Health
03.2020 - Current
High School Diploma -
Lake Chelan High School