YEZENIA MATEUS
Valrico
Summary
Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill my role on your team.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Florida ENT and Allergy
Tampa, FL
09.2024 - Current
- Coordinated patient appointments and follow-ups to enhance scheduling efficiency.
- Managed patient intake processes, ensuring accurate documentation and data entry.
- Facilitated communication between patients and healthcare providers for improved service delivery.
- Assisted in resolving patient inquiries and concerns, promoting positive experiences.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Server/Cashier
Pomodoro Pizza and More
Brandon, FL
05.2021 - 09.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Helped restock shelves when necessary to maintain an organized display area.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong customer service skills by providing efficient and accurate service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
Education
High School Diploma -
Brandon High School
Brandon, FL05.2023
Skills
- Cash Register Systems
- Stocking and Replenishing
- Time Management Skills
- Cleaning and Sanitizing
- Verbal and Written Communication
- Appointment scheduling
Timeline
Patient Coordinator
Florida ENT and Allergy
09.2024 - Current
Server/Cashier
Pomodoro Pizza and More
05.2021 - 09.2024
High School Diploma -
Brandon High School