Ygor Granja
Bethel,CT
Summary
Proficient customer service professional known for integrity and patience. Experienced in fast-paced environments, ensuring accurate transactions and effective communication to enhance the customer experience.
Overview
6
6
years of professional experience
Work History
Cashier/Customer Service Representative
Caraluzzi's Bethel Market
Bethel, CT
02.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash drawers at shift end.
- Provided exceptional customer service, addressing questions and resolving issues promptly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Supervisor
Dairy Queen Grill & Chill
Brookfield, CT
09.2022 - 09.2024
- Supervised daily operations to ensure efficient service and product quality
- Trained and mentored team members on customer service standards
- Implemented inventory management practices to reduce waste
- Enhanced employee performance through regular feedback and coaching
- Resolved customer complaints promptly, improving satisfaction rates
- Analyzed sales trends to adjust promotional strategies effectively
Champion Of Care
Chick-fil-A
Brookfield, CT
09.2021 - 09.2022
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
- Handled cash transactions and operated point-of-sale systems with precision.
Cashier
Caraluzzi's Bethel Market
Bethel, CT
10.2019 - 03.2021
- Processed customer transactions accurately and efficiently, ensuring positive shopping experiences.
- Maintained cleanliness and organization at checkout areas to enhance operational efficiency.
- Assisted customers with product inquiries, providing knowledgeable support to enhance satisfaction.
- Handled cash and electronic payments securely, mitigating risks of discrepancies and errors.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to streamline checkout processes, improving overall service delivery.
Education
High School Diploma -
Bethel High School
Bethel, CT06.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Speak Portuguese Fluently
- Money handling
- Customer relations
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier/Customer Service Representative
Caraluzzi's Bethel Market
02.2025 - Current
Supervisor
Dairy Queen Grill & Chill
09.2022 - 09.2024
Champion Of Care
Chick-fil-A
09.2021 - 09.2022
Cashier
Caraluzzi's Bethel Market
10.2019 - 03.2021
High School Diploma -
Bethel High School