Summary
Overview
Work History
Education
Skills
Timeline
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Yiannis Rivera

Ocean Springs,MS

Summary

Proven track record in enhancing customer experience and sales at Golden Nugget Casino, showcasing expertise in order management and cultivating warm customer relationships. Skilled in safe food handling and mentoring team members, significantly improving operational efficiency. Demonstrates a keen ability to memorize daily specials and prepare beverages, contributing to a positive dining environment.

Overview

4
4
years of professional experience

Work History

Server/ Host

Golden Nugget Casino
05.2024 - Current
  • Upsold high-profit items to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Dental Assistant

Shearwater Dental
05.2024 - Current
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Crew Trainer

Taco Bell
07.2020 - 05.2024
  • Maintained current knowledge of all team position requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Mentored junior employees to improve performance, food safety, and customer service.

Crew Member

McDonald's
03.2020 - 07.2020
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Bachelors - Biology

University of Sothern Mississippi
Long Beach, MS

Associate Degree - Biology

Mississippi Gulf Coast Community College
Perkinston, MS
05.2024

Skills

  • Order Management
  • Daily specials memorization
  • Beverage Preparation
  • Safe Food Handling

Timeline

Server/ Host

Golden Nugget Casino
05.2024 - Current

Dental Assistant

Shearwater Dental
05.2024 - Current

Crew Trainer

Taco Bell
07.2020 - 05.2024

Crew Member

McDonald's
03.2020 - 07.2020

Bachelors - Biology

University of Sothern Mississippi

Associate Degree - Biology

Mississippi Gulf Coast Community College

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Yiannis Rivera